White Screens in Prime

New Here ,
Sep 27, 2018

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Hello,

I created a course in Captivate and published the course to Captivate Prime. It is a software simulation demo course. It appears that if one of the slides has a recording on the slide of me moving something on the screen it has a flash or two of white screen in Prime when you view the course. I did notice if I rewind the course to playback the slide it will work just fine the second time. It has been doing this behavior for 3 of my coworkers as well. It does not seem to matter if it is a Mac or a Windows machine or which browser we use to view the course. If you have any ideas for how I can fix this that would be great.

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Course module, Job aids

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Community Beginner ,
Oct 04, 2018

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We have had similar issues (reported to the Captivate Prime team). They suggested to use the Admin mode when recording a sw simulation. It didn't solve the problem.. 

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