Why does Adobe Prime time out when I attempt to access a module?

Contributor ,
Apr 18, 2016

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I have a module called Overcoming Price Objections Pre-Assessment. It is a quiz element I created in Adobe Captivate 9 (trial version). the module sits in my draft course called Copy3_Master Electronics Selling Philosophy. For the past two business days I have not been able to preview the module as a learner. Each time I attempt to do so it times out.

Trying to access a module and Adobe Prime keeps timing out.PNG

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1 Correct Answer

Adobe Employee , Apr 18, 2016
Mayank_Meh Adobe Employee , Apr 18, 2016
Hi Thomas,I checked and found that you have applied "Pixel Dissolve" Transition on entrance of Slide 2 Quiz slide which is not supported in HTML5 output. If you directly upload the module from within Captivate (Publish>Publish to Adobe Captivate Prime) to Prime it uploads in HTML5 format. Please change the transition to "No Transition" and upload the module again to Prime and check again.You can find the Transition in "Timing" property of the slide.You can also go to Project > HTML5 Tracker to v...

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Adobe Employee ,
Apr 18, 2016

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Hi Thomas,

Greetings...!

Can you please let me know the contents in your project created from Adobe Captivate 9? I mean did you created the complete project in Captivate 9 or did you imported PPT from PowerPoint into Captivate 9? How are you publishing the project to Prime-> Directly via Captivate or manually uploading the zip file?

Regards,

Mayank

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Contributor ,
Apr 18, 2016

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Hello,

I created the quiz completely in Adobe Captivate 9.

I used the Publish to Adobe Captivate Prime button from within Adobe Captivate 9.

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Adobe Employee ,
Apr 18, 2016

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Hi Thomas,

Can you share the Captivate 9 project source file (.cptx) and I can have a look at it ?

Regards,

Mayank

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Contributor ,
Apr 18, 2016

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See attached.

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Adobe Employee ,
Apr 18, 2016

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Hi Thomas,

I checked and found that you have applied "Pixel Dissolve" Transition on entrance of Slide 2 Quiz slide which is not supported in HTML5 output. If you directly upload the module from within Captivate (Publish>Publish to Adobe Captivate Prime) to Prime it uploads in HTML5 format. Please change the transition to "No Transition" and upload the module again to Prime and check again.

You can find the Transition in "Timing" property of the slide.

You can also go to Project > HTML5 Tracker to view the list of unsupported items in your project in HTML5 output.

I tested and it worked fine for me. Please see if it works fine at your end after removing the Transition?

Regards,

Mayank

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