11.5 Update

[michaeld12468215]

Hey all,

I am trying to update Captivate to 11.5 but am receiving a window that says "You'll need a new app to open this auphd". I have tried disabling my firewall and am running the program as an administrator. Any ideas?

[Lilybiri]

Did you clean Preferences before trying to update?

[michaeld12468215]

I did, still same issue.

[Lilybiri]

Will try to find a staff member for help.

[michaeld12468215]

thanks!

[MelMorjha]

I am having this same issue.  What do you mean by clean preferences?  That might help me.  Thanks

[Lilybiri]

FInd the subfolder 'utils' under the installation folder. Run the file CleanPreferences... which fits your OS while Captivate is closed.