11.5 Update

New Here ,
Jul 09, 2019 Jul 09, 2019

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Hey all,

I am trying to update Captivate to 11.5 but am receiving a window that says "You'll need a new app to open this auphd". I have tried disabling my firewall and am running the program as an administrator. Any ideas?

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Adobe Community Professional ,
Jul 09, 2019 Jul 09, 2019

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Did you clean Preferences before trying to update?

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New Here ,
Jul 09, 2019 Jul 09, 2019

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I did, still same issue.

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Adobe Community Professional ,
Jul 09, 2019 Jul 09, 2019

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Will try to find a staff member for help.

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New Here ,
Jul 09, 2019 Jul 09, 2019

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thanks!

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New Here ,
Jul 18, 2019 Jul 18, 2019

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I am having this same issue.  What do you mean by clean preferences?  That might help me.  Thanks

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Adobe Community Professional ,
Jul 18, 2019 Jul 18, 2019

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FInd the subfolder 'utils' under the installation folder. Run the file CleanPreferences... which fits your OS while Captivate is closed.

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