360 slides display black screen in Chrome and Edge

New Here ,
Feb 23, 2021

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Hello,

 

I am excited to get my captivate 2019 software installed and just finished my project. However, when I publish the project, I got a black screen when browsing in both Chrome and Edge. Can you pls help? If so, that would be great. Your help is greatly appreciated.

 

  1. The project can display in Captivate and preview.

 

qianli1111_0-1614092931691.jpeg

 

 

  1. I published the project. When double clicking on index.html to review the project, I got a black screen.

 

qianli1111_1-1614092931694.jpeg

 

 

  1. The browser is supporting WebGL.

 

qianli1111_2-1614092931700.jpeg

 

  1. I published the project as HTML5.

 

Thank you so much for your advice in advance!

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1 Correct Answer

Most Valuable Participant , Feb 23, 2021
Lilybiri Most Valuable Participant , Feb 23, 2021
Try to upload to a webserver?

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Most Valuable Participant ,
Feb 23, 2021

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Try to upload to a webserver?

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New Here ,
Feb 24, 2021

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Thank you so much for the advice! I appreciate it. I tried it today on the LMS, it's working well.

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Most Valuable Participant ,
Feb 24, 2021

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Please, mark the answer as being correct!

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qianli1111 AUTHOR LATEST
New Here ,
Feb 24, 2021

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I just marked the answer as correct. Thanks again!

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