Today, tried to record a video demo using Captivate 2019 about 5 times in a row with each attempt resulting in fatal error.
I cleared the cache (Edit/Preferences/Global Preferences:General Settings) after the first 2 attempts, obviously to no avail.
I was able to record video demos as late as yesterday. But not today.
I am using Windows 10 and I noticed that an update was downloaded at 12:02:18 AM on June 27, 2020. But I am not sure that is the source of the problem.
My version of Captivate is 184.108.40.2069.
When I searched the forum for similar problems and I found a post about a fatal error occuring when a user was creating an assessment simulation. But I'm wary of using the .dll solution reported in the post thread for my problem with a video demo.
Has anyone else had this exact problem and found permanent fix for it?
I'd appreciate any help. Thank you in advance.
(If I need to provide additional system data, please let me know.)
Will try to double-check to day, to see if the Win update is causing the problem.
Probably superfluous question: do you run Captivate with 'Run as Administrator' activated?
Thank you so much for responding to my post.
I now know what was causing the problem. It was my screen resolution setting. Specifically, I needed to lower the resolution to 1920 x 1080. At the time, my resolution was set at 2650 x 1440.
Thank you again for offering to help.
PS: And just to answer your question: I do not operate with run as administator turned on. 😉
Please use that option 'Run as Administrator', certainly when you want to do screen recordings.