Accordion widget causes failure of keyboard navigation Captivate 2019

[SEM_AIIB]

Hello

I have a number of slides that use the built-in accordion and other learning interaction widgets with tabs to reveal content. They work perfectly, and learners can open and close the tabs in any order and repeatedly. I also have a click box (hidden) on each slide set to allow using the right arrow key for advancing to the next slide. This function works perfectly on all my slides. On entry to the accordion slides (and other slides with different learning interaction widgets), the keyboard shortcut works perfectly if the learner wishes to skip the accordion tabs, but as soon as any of the accordion tabs are clicked and opened, the keyboard shortcut fails to work. I have tried pretty much every variation of timeline setting, on entry settings, pauses, continue and anything I could think of. The right arrow key performs perfectly before a learning interaction tab is clicked even if the widget is present on the stage.... but doesn't work after a tab is clicked. I would like all my slides to have the right arrow advance option, but struggling only with slides containing the built-in learning interactions.

Grateful for any assistance, even if to tell me that this is how it is supposed to work, and then I can stop trying.

Craig

[Lilybiri]

Could you specify the exact version number: 11.0.1.266 or 11.5.476?

Accordion is a non-interactive widget. The cliick box will pause the slide (you always need a pausing point). You say it is 'hidden' but a click box is always invisible to the learner, what do you mean exactly by 'hidden'?

[SEM_AIIB]

Thanks for the response. Apologies for the delay. I am in China and was just leaving the office when I posed the question. I have Captivate 2019 version 11.5.0.476.

Yes, by hidden I mean that the learner cannot see the click box. I have it set to allow navigation using the right arrow key. This function begins at the end of the narration on the timeline. This works on the slide with the accordion, but only if none of the accordion tabs have been clicked. Once any of the accordion tabs have been clicked, the right arrow function no longer works.

In other words, if the learner clicks on one, or all, of the tabs while listening to the narration, and then wants to advance using the right arrow, as on all the other slides, even though the click box function is now active, it does not work. However, if the learner ignores the tabs and only listens to the narration, the right click function works when it becomes active at the end of the narration.

Craig