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Adobe 17 Default preferences gone?!

New Here ,
Dec 07, 2018

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I've just been given access to Adobe 17 and want to set up my default settings.

Within defaults the global preference dropdowns and blank. When I click to restore defaults or create new styles I receive an error message and the programme closes.

Has anyone experienced the same difficulties?

thanks

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Adobe 17 Default preferences gone?!

New Here ,
Dec 07, 2018

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I've just been given access to Adobe 17 and want to set up my default settings.

Within defaults the global preference dropdowns and blank. When I click to restore defaults or create new styles I receive an error message and the programme closes.

Has anyone experienced the same difficulties?

thanks

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Dec 07, 2018 0
Most Valuable Participant ,
Dec 07, 2018

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I suspect you posted this in the wrong forum? There is no Captivate 17, the most recent version is 11.0.1.266.

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Dec 07, 2018 0
Adobe Community Professional ,
Dec 07, 2018

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You will need to be running Captivate with Administrator privileges.  Your issue can sometimes be due to NOT launching the app using Run As Administrator.

Are you perhaps on a locked down corporate network?  Is it possible that your user profile is not on your local PC but on a network LAN server somewhere?

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Dec 07, 2018 0
Adobe Community Professional ,
Dec 08, 2018

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Check your system meets the minimum requirements as well. Adobe Captivate system requirements

Paul Wilson, CTDP | https://captivateteacher.com

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Dec 08, 2018 0