Release version 10.0.1.285
I found a issue with Captivate 2017 (10.0.1.285). After I rescale my project to a larger size while keeping the objects in the project the same size.
I select Top Center for Position Project.
When publishing to HTML 5 the FullMotion slides when played gets resized. The video gets squeezed to a smaller width, not matching the width of the other slides.
It does this only in HTML 5 not in SWF. I believe this is a bug with Captivate 2017 (10.0.1.285). It was not doing this in the prior update. Could you please verify?
That is one of the reasons I avoid FMR slides, replace them by Video Demo slides.
FMR slides are SWF based. When publishing to HTML5 they are converted to MP4 to be compatible, but I have seen many questions about issues with those slides. Not really an answer, you could log a bug report but since you are not on the most recent version of Captivate I'm afraid that you cannot have a fix.
I've upgrade to 2019 and there's still the same issue with FMR slides. The converted FMR slides to MP4 videos won't scale correctly in HTML5. How can I escalate this?
Are you on 188.8.131.526? I really offered already an answer, I take the long way and replace all FMR slides which I cannot avoid, by Video Demo slides.
It was published in Captivate 2019 (11.01.266).
Sorry but I cannot avoid FMR slides, there are too many in this course to replace. This wasn't an issue until I installed patch 10.0.1.285 to my copy of Captivate 2017. I was hoping that getting 2019 would resolve it.
I checked the converted MP4 videos in the VR folder of the published course. The MP4 videos were rescaled to the new movie size of 960 x 540.
The original screen capture demo was done in a smaller movie size. I rescaled the project to 960 x 540. Under "If new size is larger", I selected "Keep project the same size and position the objects: Top Center". It seems that when I publish to HTML5 that setting gets ignored and the MP4 videos match the current movie size.
This FMR scaling issue also shows up when I preview in "HTML5 in Browser" but not when I select "Preview"
I create the VIdeo Demo slides while recording the software simulation, not afterwards. But I udnerstand the problem.
I can explain the reason for the last comment you gave. In non-responsive (blank) projects all preview methods except F11, Preview HTML in Browser use a temporary SWF output. There is no problem with the FMR slides in SWF output since they are SWF-based. The problem is with the conversion from SWF to MP4, necessary for HTML output. Only F11 Preview will use a temporary HTML folder.