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Adobe Captivate 2017 not installing

New Here ,
Jul 06, 2020

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Hi

 
I am trying to install Adobe Captivate 2017 yet it keeps getting stuck on the error 103.

 

I've been able to install the 2019 trial without any issue and have now tried the 2017 on two

PCs and the same error perisists.

 

its really frustrating as a paying  customer I have some adobe packages and the one I really need not isn't installing.

 

thank you

 

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Adobe Captivate 2017 not installing

New Here ,
Jul 06, 2020

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Hi

 
I am trying to install Adobe Captivate 2017 yet it keeps getting stuck on the error 103.

 

I've been able to install the 2019 trial without any issue and have now tried the 2017 on two

PCs and the same error perisists.

 

its really frustrating as a paying  customer I have some adobe packages and the one I really need not isn't installing.

 

thank you

 

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Jul 06, 2020 0
Most Valuable Participant ,
Jul 06, 2020

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Normally I don't  answer this type of questions because they are linked with a license. I am just user but bit confused by your quesiton. Do you have a subscription license for Captivate? Captivate is not part of the Creative Cloud, which means that you need a separate license. You were able to install the trial version of the most recent release 11.5.  As usual you cannot have a trial version for an older version. Can you clarify please?

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Jul 06, 2020 0
New Here ,
Jul 06, 2020

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No I had the 2017 version but don't have the CD anymore. Was advised to download and install the 2017 trial version and then enter my license and this would work.

 

Yet when downloading the version 2017 the above error occurred 

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Jul 06, 2020 0
Most Valuable Participant ,
Jul 06, 2020

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I didn't even know there was still a CD version. This means you have a perpetual license, correct?

Will try to get you help from a staff memmber but I suspect the problem is linked with the fact that you installed a trial version of a more recent release before installing your licensed older version.

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Jul 06, 2020 0
New Here ,
Jul 06, 2020

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I only installed the trial version of 2019 when I couldn't get the 2017 to work.

 

i downloaded the 2017 version direct from the adobe site 

 

 

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Jul 06, 2020 0
Most Valuable Participant ,
Jul 06, 2020

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OK. As promised I contacted staff. They may get in touch with you directly.

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Jul 06, 2020 0
Adobe Community Professional ,
Jul 06, 2020

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Try the links from here. This includes all the updates so you will get the most up to date version of Captivate 2017. There also could be a problem with the downloaded files you have. Make sure you follow the directions because if you are not logged in to your Adobe account it won't let you download it.

Paul Wilson, CTDP | https://captivateteacher.com

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Jul 06, 2020 0
Adobe Employee ,
Jul 06, 2020

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Hi There,

 

Apologies for the inconvenienece caused.

 

I have drop you an email with the links to CP 2017 over the email. Kindly re-download it and try the installation again. 

 

Kindly reply to the email in case of any issues.

 

Regards,

Mayank

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Jul 06, 2020 0
New Here ,
Sep 09, 2020

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I am also facing the same issue. I downloaded the trial version of Captivate 2017. But the installation fails with 103 error.

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Sep 09, 2020 0