I am running the following setup
Macbook Pro 13 Inch Mid 2012 (Mac Os Catalina 10.15.6)
And I am running a version of Capitivate for Mac 2017 with and Institutional Serial Number
When I try to publish to MP4 the status bar goes to 100% and then hangs and an empty mp4 is created and then I have to force quit
I sent the cptx file to my line manager who is running on windows and the MP4 creates fine for him
Any suggestions welcome have tried the clean preferences option
If I understand you correctly, you are trying to use Captivate 2017 on Mac OS Catalina, is that correct? Cp 2017 is not compatible with that version of Mac OS. You would need to be using Captivate 2019 version 11.5.
thanks for the information forgot I updated my OS recently hence why it worked before do you know if it's a free upgrade to 2019 or is another license required for that ??
would of been nice if it told me that at point of upgrade
If your license is a subscription then you should be able to upgrade for free. If it was purchase as a standalone license then you'd need to pay for the upgrade.