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Adobe Captivate 2017 preview function not working

Community Beginner ,
Aug 09, 2018 Aug 09, 2018

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Hello! I'm having trouble with the preview function in Adobe Captivate 2017. I just get the circle of death and the preview never loads.

I'm working in a responsive project. I've read a couple other forum posts that suggest the file may be corrupt. To test this, I made a brand new project simply drew a rectangle and tried to preview and I still get the circle of death.

Any help would be very appreciated! I've tried both preview project and previewing from a specific slide.

I'm on a Mac with High Sierra version 10.13.5.

Thanks!

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Community Expert , Aug 09, 2018 Aug 09, 2018

Indeed, since  you are on a Mac and the first release version had a lot of problems with Mac systems, I would try to install the patch.

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Community Expert ,
Aug 09, 2018 Aug 09, 2018

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Can you check the full version number to be sure you are on 10.0.1.285?

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Community Beginner ,
Aug 09, 2018 Aug 09, 2018

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It's Captivate 10.0.0.192. Do I just need to update?

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Community Expert ,
Aug 09, 2018 Aug 09, 2018

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Indeed, since  you are on a Mac and the first release version had a lot of problems with Mac systems, I would try to install the patch.

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Community Beginner ,
Aug 09, 2018 Aug 09, 2018

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Okay, so I went to adobe to re-download Captivate 2017 (because I'm always confused how to update this program) and the download is still the old version. How do I get the patch? Thanks!

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Community Expert ,
Aug 09, 2018 Aug 09, 2018

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Try Help, Updates.

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Community Beginner ,
Aug 10, 2018 Aug 10, 2018

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Update worked! Thanks!

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Community Expert ,
Aug 10, 2018 Aug 10, 2018

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Great! Thanks for the feedback.

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