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Adobe Captivate 2019 installing issue

New Here ,
Apr 15, 2020

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I can't finish the Adobe Captivate 2019 install. When the install process ask for the user and password, the system can't sign in the user and shows the error 400 "Your request result in an error".

I have the License for this.

 

Can you help me?

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Adobe Captivate 2019 installing issue

New Here ,
Apr 15, 2020

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I can't finish the Adobe Captivate 2019 install. When the install process ask for the user and password, the system can't sign in the user and shows the error 400 "Your request result in an error".

I have the License for this.

 

Can you help me?

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Apr 15, 2020 0
Most Valuable Participant ,
Apr 16, 2020

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Do you have a perpetual or a subscription license? A staff member will contact you.

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Apr 16, 2020 0
Adobe Community Professional ,
Apr 16, 2020

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You might be behind a firewall and it's preventing activation. Trying sending an email to CaptivateHelp@Adobe.com and they should be able to fix you up. This is a user forum and other than giving you advice there is little we can do troubleshooting.

Paul Wilson, CTDP | https://captivateteacher.com

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Apr 16, 2020 0