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Adobe Captivate 2019 Red screen....

Participant ,
Oct 16, 2018

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Hi

Can anyone help... i seem to have a red screen appearing at the end of my Captivate project when previewing...

My project is currently 9 slides long each containing a short video and simple graphics and no interactions.. I'm working on a PC using Windows 10

The only info I can find online seems very outdated...

Any advice would be much appreciated!

Many thanks

Kim

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Adobe Captivate 2019 Red screen....

Participant ,
Oct 16, 2018

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Hi

Can anyone help... i seem to have a red screen appearing at the end of my Captivate project when previewing...

My project is currently 9 slides long each containing a short video and simple graphics and no interactions.. I'm working on a PC using Windows 10

The only info I can find online seems very outdated...

Any advice would be much appreciated!

Many thanks

Kim

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Most Valuable Participant ,
Oct 16, 2018

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Is there an image where the red screen appears? Do you also see it when published? Check graphics driver, needs it to be updated?

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Adobe Community Professional ,
Oct 16, 2018

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I would also suggest you try changing the Slide Quality setting on that particular slide to High Quality 24 bit.  The red screen issue sometimes relates to graphics on the slide being unable to be rendered in the current setting.

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Participant ,
Oct 16, 2018

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I have tried changing the slide quality settings and the red hasn't appeared since so fingers crossed!

But, when I publish my project as a video file flickers of white appear in between my slides (could this be video loading time?) Note sure if there's any connection between the two?

Thank you for taking the time to reply by the way 🙂

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Adobe Community Professional ,
Oct 16, 2018

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In HTML5 the content for each slide is loaded when you get to that slide.  Preloading is minimal because of the limited resources available on mobile devices.  I think that's probably what your 'flickering' is.

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Participant ,
Oct 16, 2018

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Even though I'm publishing as a video?

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Adobe Community Professional ,
Oct 16, 2018

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Is the video spread over multiple slides?

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Participant ,
Oct 16, 2018

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No each video is contained to one slide...

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Adobe Community Professional ,
Oct 16, 2018

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OK.  Then the video will be loaded as you get to its slide.  Videos are much heavier download filesize than other types of content. That download will initiate a slight pause in playback, which you will see as a white screen until the video is ready to play.  That's my guess as to what is causing your 'flicker'.

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Participant ,
Oct 16, 2018

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Ok thanks that makes sense.  However it feels a little 'unprofessional' - is there anything I could do to prevent it?

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Adobe Community Professional ,
Oct 16, 2018

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You can minimise it but not necessarily remove it altogether.  The lighter the elements on the slide, the shorter the download, the more seamless the experience.  Until mobile devices start having similar performance to PCs and Adobe develops better preloading this is what we work with.

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Participant ,
Oct 16, 2018

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Thanks that's all i needed to know 🙂  Thanks so much for all of your help today 🙂

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