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Adobe Captivate 2019 very slow

New Here ,
Sep 25, 2018

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Hi,

am trying to develop simulations and interactive slides, but either the new version slows down or hanged. Am using Mac it has ample space to accommodate captivate files. Any remedy?

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Adobe Captivate 2019 very slow

New Here ,
Sep 25, 2018

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Hi,

am trying to develop simulations and interactive slides, but either the new version slows down or hanged. Am using Mac it has ample space to accommodate captivate files. Any remedy?

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Sep 25, 2018 1
Adobe Employee ,
Oct 03, 2018

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I have sent you a Private message . Please provide the requested details, so that we can connect and check the issue further.

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Oct 03, 2018 1
Community Beginner ,
Aug 01, 2019

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I am also having this issue and would love help. The support number says 10 minutes on hold and then 2 hours later, nothing still.  I'm very aggravated about the cost and how I can't even really use this to make anything!  I am running on a Macbook Pro i7 late 2018 model with 16 GB or RAM.  I closed EVERYTHING except Captivate and it's still not working very well when I am writing text or trying to play a video in the timeline.

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Aug 01, 2019 0
New Here ,
Aug 01, 2019

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I've talked to Adobe Support about this several times and the only solution they came up with was "lower the resolution of your iMac" which is absolutely impractical!

So the "solution" that works for me right now is:

- Go to the "programs" folder

- open the "Adobe Captivate 2019" folder

- right click on the Adobe Captivate app

- select "run in low resolution"

However this is just a workaround and doesn't change the fact that Adobe really needs to adress this issue. I mean it's 2019 and there are still apps that don't run on 4K?

Hope this helps.

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Aug 01, 2019 0
Explorer ,
Aug 05, 2019

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https://forums.adobe.com/people/Scott+Azar  wrote

I'm very aggravated about the cost and how I can't even really use this to make anything!

I spent $350+ on a full-year Captivate subscription and didn't use it for a single project due to the horrific performance.

I use Captivate (Windows) at work, but I'll not spend another personal dime on Captivate for side work until they fix the travesty that is the Mac app.

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Aug 05, 2019 2
Community Beginner ,
Aug 13, 2019

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jup, same here.

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Aug 13, 2019 1
Most Valuable Participant ,
Oct 03, 2018

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Can you check the exact version number? Most recent version is 11.0.1.266. The patch fixed several Mac issues.

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Oct 03, 2018 0
Participant ,
Nov 26, 2018

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Sadly, no. The MAC patch 11.0.0.266 has not addressed the crappy speed issue with CP 2019.

The effect is SO bad that for every character I type, I have to wait 5-6 seconds for it to show up. When clicking and dragging, I have to click my mouse, hold it there for 4-5 seconds and then drag or the selection marquee wont show up at all. It's not the computer, because I also use Photoshop, After Effects, Premier, Illustrator, InDesign and Audition ALL with no ill effects whatsoever.

As such, I feel that this is clearly an issue with Captivate and not the computer I am using it on? This is extremely frustrating and has increased my development time and slowed me down by a lot. This was not a problem for me when using CP 6, 7, 8, 9 or 10 so why now? hmmmmm ?

Adobe, PLEASE address and fix this known issue for users! (searching online it appears to be a common issue with Captivate).

E.g.

"I’ve just started using Captivate 2019 and it is running incredibly slow!" - https://www.elearninglearning.com/?query=Captivate%202019%20and%20it%20is%20running%20incredibly%20s...

"Why does Adobe Captivate 2017 run so slow on my iMac?" - Why does Adobe Captivate 2017 run so slow on my iMac?

"Captivate 2019 Running Slow" - https://elearningfeeds.com/captivate-2019-running-slow/

And this is just a FEW!

P.S. I have already cleared the cache (numerous times) and changed the path for the Project Cache to a local folder, nothing helped. 

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Nov 26, 2018 3
Explorer ,
Nov 26, 2018

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I agree with you, This has been an issue with most MAC users. The development team need to intervene on this issue.

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Nov 26, 2018 0
Community Beginner ,
Jan 29, 2019

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and, I also am running Captivate on a Mac,

specifically a 2015 model 27 inch iMac

Processor = 3.2 GHz Intel Core i5

Memory = 8 GB 1867 MHz DDR3

Graphics = MD Radeon R9 M390 2048 MB

Much thanks, all...I love Adobe products but Captivate 2019 needs a FIX/PATCH/UPDATE for Mac users, and pronto!

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Jan 29, 2019 0
Community Beginner ,
Jan 29, 2019

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I do wish I had known about this issue before purchasing the software. I do not own a PC and also absolutely cannot afford Storyline 3 as it's over $1,200.00 for a one user license. HOWEVER, I am in complete agreement with all others here re: Captivate...I am THANKFUL to say that other Adobe products like Photoshop, Premiere, and Illustrator run a a very brisk speed but Captivate has the same very slow reaction time that others are describing.

HOW SOON can some kind of fix or patch be created?  I am trying to complete an eLearning project as my MA Thesis for Cal Poly Pomona, and I now have to wonder if I'm going to finish this in time...

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Jan 29, 2019 2
Community Beginner ,
Feb 07, 2019

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I am experiencing the same issue on my Mac. I am running macOS Mojave on an iMac (Retina 5K, 27-inch, Late 2015) with 32GB of ram, 3.3 Ghz Intel Core i5.

Captivate feels lethargic and slow. Typing, moving or resizing objects is a pain. I recently started my subscription to the latest version of Captivate. I don't remember Captivate having this poor performance in the past.

Adobe, please do something about this issue.

Thanks.

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Feb 07, 2019 0
Community Beginner ,
Feb 12, 2019

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I guess this still hasn't been addressed yet, seeing as how I have the same issue. My 2017 Version ran fine, but the 2019 version is EEEEEXXXXTTTTRREEMLY SLOW!!!!!

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Feb 12, 2019 0
New Here ,
Feb 17, 2019

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The same thing happens to me, I have 3 Mac computers. One 2011 Pro, and it works correctly, with a late 2015 and a Macbook 2019, it's very slow. Deeben solve this already, if you know something I appreciate sharing it.

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Feb 17, 2019 0
Most Valuable Participant ,
Feb 18, 2019

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It is very strange that lot of Mac users do not have this problem. To me that means that it is not in the first place Captivate which is the culprit. The first evangelist who present everywhere, dr. Pooja Jaisingh, is using a Mac, and never did see the slowness. 

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Feb 18, 2019 0
Explorer ,
Feb 18, 2019

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I am having the same problem on a Windows but my colleague sitting next to me is not. Everything about the computers is identical.

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Feb 18, 2019 0
Most Valuable Participant ,
Feb 18, 2019

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Also installed software and fonts?

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Feb 18, 2019 0
Adobe Community Professional ,
Feb 18, 2019

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You don't happen to have turned on the Branching View dialog do you?

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Feb 18, 2019 0
Explorer ,
Feb 18, 2019

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No, that is not a tool I use.

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Feb 18, 2019 0
Adobe Community Professional ,
Feb 18, 2019

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There has to be SOME difference between either the two computers or the way that you are using them.

Try having your colleague log onto your computer with his profile and see whether Captivate performs better for him.  The issue can sometimes be related to a corrupted user profile or not launching Captivate with Run As Administrator privileges.

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Feb 18, 2019 0
Explorer ,
Feb 19, 2019

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RodWard thank for you taking to time to answer. Unlike some in this forum, you can always be counted on to help without snarky comments.

My co-worker was having the same problem until he cleared the cache on his machine. From then on, Captivate has worked as promised. I did the same and no difference. I created a shortcut to Run As Admin and that seems to help a little.

I understand your point that there has to be something different but they are clones: identical laptops that arrived the same day with identical installs on them.

It's weird that several of us are experiencing the same issue but for no obvious reason.

THANKS again for your help. I will open a ticket with Adobe to see if they can help.

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Feb 19, 2019 0
Adobe Community Professional ,
Feb 19, 2019

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Gil,

Could you please take a screenshot of your Captivate Default Folder locations and show us what you see?  You can find this screen at Edit > Preferences > Global Preferences: General Settings.

Are the Publish At and Project Cache locations pointing to folders on your computer C drive?

Is your company using Roaming User Profiles or have all User Profiles stored on LAN servers rather than being on the user's local hard drive?

These issues can also cause slowness (as well as project file corruption).

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Feb 19, 2019 1
Community Beginner ,
Feb 19, 2019

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RodWard​ I am attaching mine as well.

Screen Shot 2019-02-19 at 11.51.45 AM.png

My profile is stored on my computer as far as I know. I have the creative cloud.

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Feb 19, 2019 0
Explorer ,
Feb 19, 2019

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I do all work locally and our profiles are local.

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Feb 19, 2019 1
Adobe Community Professional ,
Feb 19, 2019

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Have you tried watching the Task Manager while Captivate is operating to see if there is anything that appears to be hogging the resources?

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Feb 19, 2019 0
Explorer ,
Feb 19, 2019

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I have not done that before.

Captivate is sucking up 1GB of the memory. When I jump from slide to slide while developing, the CPU jumps up to 45% to 50%. Not sure if that is normal since I have not monitored this before. There was only a slight jump when clicking objects.

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Feb 19, 2019 0
Adobe Community Professional ,
Feb 19, 2019

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It's not uncommon for Captivate to use more than a Gigabyte of RAM.  How much RAM does your system have available? 

Some earlier versions of Captivate had memory leaks that caused the RAM usage to gradually climb until it reached a level that would threaten the OS and then Captivate would crash (most likely because Windows killed it in self-defence).  But that issue doesn't seem to exist in current versions.

How many megabytes is the CPTX project you are working on?

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Feb 19, 2019 0
Explorer ,
Feb 19, 2019

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16GB on the computer. I have been monitoring it since our last exchange and I am using 45% - 47% of the memory.

The files I have been working on today range from 7MB - 26MB.

Thanks again for your help on this.

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Feb 19, 2019 0
Adobe Community Professional ,
Feb 19, 2019

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16 gig of RAM should be plenty.  I have the same amount on my own HP Probook development laptop here, running Windows 10.

Mine also sits at about 45% of RAM in use but most of that is really Windows and other OS-related processes.  Captivate is only taking up about 900 meg.

Those project sizes are minimal.  Should not be a problem at all.

Another big factor in performance is the hard drive.  I now always use high-speed SSD drives.  I had a spinning disk start to die on me about 5 years ago so I quickly bought a new SSD drive and cloned the disk over.  I was amazed at the difference it made to the speed of the same computer with no other changes.  Do you have access to IT technicians at your place of work that could possibly test the performance of your hard drive?  When you are using Captivate, does Task Manager show the hard drive maxing out?

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Feb 19, 2019 0
Community Beginner ,
Feb 20, 2019

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I have 32 gig of ram. With a DDR4 Drive

My captivate file that I am working on right now is 154.1mb. And my computer is using 75% to 115% of my CPU when I am typing in the question slides. I don't have anything else open other than Safari and the Activity Monitor. Screen Shot 2019-02-20 at 9.26.50 AM.png

I don't know what else to do!

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Feb 20, 2019 0
Adobe Community Professional ,
Feb 20, 2019

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I'm not a MAC user so I cannot offer any experienced solution for you.  We sometimes see these issues reported on the User Forum by MAC users but to my knowledge I have never seen a definitive answer that explains why some MACs have no problems at all and others run as slow as a wet week.

If you have your system set up as recommended (all CPTX files on local hard drive, all Default Locations on local, not using roaming profiles but also just local) then I don't know of any cause.

I think this is one of those times when you need to call Adobe Support and get them involved in finding the solution. Please by all means report back if you find a solution.

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Feb 20, 2019 0
Explorer ,
Feb 20, 2019

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RodWard , I do have an SSD, but I am not sure if it is high speed. I am going to get out IT team to give this computer the once over now that it seems clear it is not a software issue.

Thanks again for your help!!

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Feb 20, 2019 0