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Adobe Captivate 9 Not Loading in SumTotal LMS

New Here ,
Nov 19, 2018

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I am currently using Adobe Captivate 9.0.2.437. I have a course that I published as SCORM 2004. It has audio and some interactions (buttons to show text when clicked...nothing fancy).  When I load it to SCORM cloud, it works. When I load it to our LMS (SumTotal), it doesn't load. I just sit and stare at the "Loading content...please wait" message on the white screen.

If full disclosure, I used a training we launched in September as the "base" for this training. Very similar programs. Why start from scratch? 🙂 The original version is working just fine.

I've built a couple knowledge checks (all questions, no audio), and they work just fine in the LMS.

Any ideas why this other program may not work?

I contacted Adobe support. They told me since it's loading to SCORM cloud and working, there is nothing they can do.

Thanks in advance for any ideas you may have!

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Adobe Captivate 9 Not Loading in SumTotal LMS

New Here ,
Nov 19, 2018

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I am currently using Adobe Captivate 9.0.2.437. I have a course that I published as SCORM 2004. It has audio and some interactions (buttons to show text when clicked...nothing fancy).  When I load it to SCORM cloud, it works. When I load it to our LMS (SumTotal), it doesn't load. I just sit and stare at the "Loading content...please wait" message on the white screen.

If full disclosure, I used a training we launched in September as the "base" for this training. Very similar programs. Why start from scratch? 🙂 The original version is working just fine.

I've built a couple knowledge checks (all questions, no audio), and they work just fine in the LMS.

Any ideas why this other program may not work?

I contacted Adobe support. They told me since it's loading to SCORM cloud and working, there is nothing they can do.

Thanks in advance for any ideas you may have!

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Nov 19, 2018 0
Adobe Community Professional ,
Nov 21, 2018

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Ask your IT department to turn on the JSON mime type on the web server that houses your LMS. I suspect that the earlier course may have been created with an earlier version of Captivate 9. I think there were three updates while Captivate 9 was current. It could have been the second or the third update where they changed the way Captivate 9 published multimedia files. If it is what I suspect, turning on the JSON mime type for your LMS, which in most cases is a two-minute fix, will solve your problem.

Paul Wilson, CTDP | https://captivateteacher.com

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Nov 21, 2018 0
New Here ,
Dec 21, 2018

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Thanks for the suggestion. It ended up being a corrupt file. After I copy/pasted the slides into a new Captivate project, it worked fine.

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Dec 21, 2018 0