Adobe Captivate 9 -publish project not play audio

[djquimoso]

Hello

I published a project with audio , the project offline is playing video and audio but when I put online sometimes does it does not play the audio.

[Lilybiri]

Is "sometimes" maybe linked to the browser choice?

[djquimoso]

The times that has worked was on Chrome, on Comodo Dragon browser, but I am not sure sometimes it does not work on Google Chrome.

[Lilybiri]

In a recent version Chrome disabled AutoPlay and that may be the cause. It will be permanent from October on, and other browsers may follow that example. I am used now to turn off Autoplay and provide a poster image, eventually replace the Play icon.

[djquimoso]

I am not sure if the Chrome I use Autoplay is disabled. What is the solution?

[Lilybiri · Accepted solution]

I am prepared for the future, I always disable AutoPlay in Captivate courses. Have a look at my blog post:

https://elearning.adobe.com/2018/03/get-rid-white-start-screen-black-button-html-output/

[djquimoso]

Hello.  I just need to go to Preferences, Project, Start and End: turn off AutoPlay? I don't have to indicate the poster image?

[Lilybiri]

I gave you the link to a blog post. You'll have to point to an image that has to be used as poster image. Can you read the blog, please?

[djquimoso]

The audio is now playing but sometimes the audio and video don't match, the audio could be playing and the video just displaying a message "loading".

[Lilybiri]

Do you have a audio and video on the first slide? Avoid having a first slide with too much to load could help.

[djquimoso]

Yes I do. I think i will just publish in form of a video instead of html, and then I will use a html5 player to play the video online.

[Lilybiri]

If you don't have any interactivity, that is fine but mp4 will throw all interactivity away.

[djquimoso]

It is a simulation software, the interactivity is on the assessment, the demo I publish in video and the assessment I publish in html.

[Lilybiri]

That is OK if you publish them separately. I tend to replace a software sim in Demo mode by a Video Demo because of its better quality.