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Adobe Captivate 9 -publish project not play audio

Community Beginner ,
Aug 09, 2018

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Hello

I published a project with audio , the project offline is playing video and audio but when I put online sometimes does it does not play the audio.

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Correct answer by Lilybiri | Most Valuable Participant

I am prepared for the future, I always disable AutoPlay in Captivate courses. Have a look at my blog post:

https://elearning.adobe.com/2018/03/get-rid-white-start-screen-black-button-html-output/

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Adobe Captivate 9 -publish project not play audio

Community Beginner ,
Aug 09, 2018

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Hello

I published a project with audio , the project offline is playing video and audio but when I put online sometimes does it does not play the audio.

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Correct answer by Lilybiri | Most Valuable Participant

I am prepared for the future, I always disable AutoPlay in Captivate courses. Have a look at my blog post:

https://elearning.adobe.com/2018/03/get-rid-white-start-screen-black-button-html-output/

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Most Valuable Participant ,
Aug 10, 2018

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Is "sometimes" maybe linked to the browser choice?

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Community Beginner ,
Aug 10, 2018

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The times that has worked was on Chrome, on Comodo Dragon browser, but I am not sure sometimes it does not work on Google Chrome.

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Most Valuable Participant ,
Aug 10, 2018

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In a recent version Chrome disabled AutoPlay and that may be the cause. It will be permanent from October on, and other browsers may follow that example. I am used now to turn off Autoplay and provide a poster image, eventually replace the Play icon.

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Community Beginner ,
Aug 10, 2018

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I am not sure if the Chrome I use Autoplay is disabled. What is the solution?

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Most Valuable Participant ,
Aug 10, 2018

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I am prepared for the future, I always disable AutoPlay in Captivate courses. Have a look at my blog post:

https://elearning.adobe.com/2018/03/get-rid-white-start-screen-black-button-html-output/

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Community Beginner ,
Aug 10, 2018

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Hello.  I just need to go to Preferences, Project, Start and End: turn off AutoPlay? I don't have to indicate the poster image?

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Most Valuable Participant ,
Aug 10, 2018

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I gave you the link to a blog post. You'll have to point to an image that has to be used as poster image. Can you read the blog, please?

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Community Beginner ,
Aug 12, 2018

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The audio is now playing but sometimes the audio and video don't match, the audio could be playing and the video just displaying a message "loading".

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Most Valuable Participant ,
Aug 12, 2018

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Do you have a audio and video on the first slide? Avoid having a first slide with too much to load could help.

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Community Beginner ,
Aug 13, 2018

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Yes I do. I think i will just publish in form of a video instead of html, and then I will use a html5 player to play the video online.

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Most Valuable Participant ,
Aug 13, 2018

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If you don't have any interactivity, that is fine but mp4 will throw all interactivity away.

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Community Beginner ,
Aug 13, 2018

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It is a simulation software, the interactivity is on the assessment, the demo I publish in video and the assessment I publish in html.

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Lilybiri LATEST
Most Valuable Participant ,
Aug 13, 2018

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That is OK if you publish them separately. I tend to replace a software sim in Demo mode by a Video Demo because of its better quality.

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