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Adobe Captivate Beep on Undo and Zoom

Engaged ,
Mar 13, 2017

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I'm on a Mac OS Sierra 10.12.3 running Adobe Captivate 9.0.2.437 EVERY TIME I hit Command Z to Undo, or hit Command + or Command - to zoom. Captivate does a small (yet annoying) beep. I can find no preference to stop this. Anyone out there with a fix (or the same issue)?

You won't see the undo, redo, or zoom in this Captivate video, but the audio still applies. Video of beeping:

Adobe Captivate 9 Mac beep - YouTube

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Adobe Captivate Beep on Undo and Zoom

Engaged ,
Mar 13, 2017

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I'm on a Mac OS Sierra 10.12.3 running Adobe Captivate 9.0.2.437 EVERY TIME I hit Command Z to Undo, or hit Command + or Command - to zoom. Captivate does a small (yet annoying) beep. I can find no preference to stop this. Anyone out there with a fix (or the same issue)?

You won't see the undo, redo, or zoom in this Captivate video, but the audio still applies. Video of beeping:

Adobe Captivate 9 Mac beep - YouTube

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387

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Mar 13, 2017 0
Explorer ,
Mar 13, 2017

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Hi, Kelly, have you tried to close other applications that might be open? I'd close one, then test, etc. I wonder if it's a conflict between Captivate and another application. 

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Mar 13, 2017 0
Engaged ,
Mar 13, 2017

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Thanks for the quick reply. Sadly no. I restarted my computer (just now) and there are no applications running, it still beeps on undo, redo, and zoom. 

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Mar 13, 2017 0
Engaged ,
Mar 13, 2017

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Another note: this only happens when I use keyboard shortcuts (I'm on a Macbook Pro). No beep when I use menus. (I have carpel tunnel in my fingers from mousing, so using menus actually causes physical pain, not just emotional pain .)

This doesn't happen in any other application on my computer. All Adobe Creative Cloud applications,  MS Office, or any browser. 

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Mar 13, 2017 0
Community Beginner ,
Mar 22, 2019

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This bug seems to be not fixed in the latest version as of March 2019.  On a normal Mac application a beep would usually mean that something has gone wrong.  Using Command-C to copy causes a beep, and using the menu to copy doesn't, though those actions should be identical.

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Mar 22, 2019 0
New Here ,
Sep 18, 2020

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I am having the exact same issue with Captivate 2019; ALL CMD commands are suddenly (started this week) causing a weird submarine/sonar beep, which is making me crazy. Using my mouse to achieve these commands via the top menu or right-click does not result in this sound, but is ultimately more cumulative work and bad for fingers, wrist, arm in the long run. This sound does not happen with any other app, just Captivate.

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Sep 18, 2020 0
kdmemory LATEST
Advocate ,
Sep 19, 2020

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My advise is to use the Feature Request/Bug Report Form to make the development team of Captivate more aware of these, seemingly, MacOS-specific problems.

Make sure to indicate your MacOS version and your Captivate version correctly. Meaning: do not write something like Captivate 2019, instead look it up in Captivate right-side from the Apple under Adobe Captivate/About Adobe Captivate ...

Do it, the more the better!

Klaus

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Sep 19, 2020 0