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Adobe Captivate Could not open *.cptx ensure that the file isn't open or damaged

New Here ,
Jan 15, 2020

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Dear

 

One of our users told us he suddenly cannot open a bunch of projects anymore.

captivate.png

 

These projects where made by a different person that left the company and the pc used to make these projects is gone. (So Dcache doesn't seem an option)

I've tried to restore the oldest backup available on the fileserver but unfortunately no succes.
Is there a way we can still restore these projects ?

As it seems we're losing days if not weeks of work to this problem and the projects seems unchanged.

So I have no idea what could've corrupted these files.

I've tried multiple pc's, captivate version is : 9.0.2.1

 

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Adobe Captivate Could not open *.cptx ensure that the file isn't open or damaged

New Here ,
Jan 15, 2020

Copy link to clipboard

Copied

Dear

 

One of our users told us he suddenly cannot open a bunch of projects anymore.

captivate.png

 

These projects where made by a different person that left the company and the pc used to make these projects is gone. (So Dcache doesn't seem an option)

I've tried to restore the oldest backup available on the fileserver but unfortunately no succes.
Is there a way we can still restore these projects ?

As it seems we're losing days if not weeks of work to this problem and the projects seems unchanged.

So I have no idea what could've corrupted these files.

I've tried multiple pc's, captivate version is : 9.0.2.1

 

TOPICS
Advanced, Advanced actions

Views

80

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 15, 2020 0

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