ADOBE CAPTIVATE IS ASKING FOR A SERIAL NUMBER

[libbys61632575]

Hello Everyone!

I tried re-installing my adobe captivate 9.0 on my PC which i recently uninstalled but the software is asking for the product serial number which i was never provided with. As a result i couldn't install the application back on my system. I am on a monthly recurring plan for a period of one year and i have been receiving emails from adobe asking me to update my credit card details. Could someone please advise on how to go about this?

Best regards,

Stanley

[Rajashree Bhattacharya]

Hi Libby,

Please check if this resolution works for you. Creative Cloud app asks for serial number

Moving to Captivate.

Regards

Rajashree

[Sheena Kaul]

Moving to Adobe Captivate​

[Lilybiri]

@Rajashree Maybe you ignore this, but Captivate is not part of the Creative Cloud.

[Lilybiri · Accepted solution]

If you have a subscription license, log in with your Adobe ID (the one you used for the subscription). Install the trial version of Captivate and when you start it, your ID will be recognized.

[millerac843]

Are you saying not to use the download links they put in 'orders' because I am going insane, nothing is working. I purchased everything and it is still saying everything is expired.

[lizzembrycki]

I'm having this issue as well!! Was it resolved for you?  I'm going nuts and am almost completely dead in the water without it. 

[gerryg35518658]

Same - i have to say - what an awful user experience. 

Adobe sort this nonsense out - Just email the damn serial number to your customer when they purchase your products. Total joke.

[RodWard]

You DO realise this is NOT Adobe Support here, right?  This is just upaid users like yourself all helping each other out.  If you want to reach the ears of Adobe, this isn't the place.

[lizzembrycki]

You need to call adobe support and let them take over your computer to update some security settings. It was frustrating at first, but once they realized the issue I was having, they hopped in and fixed it really quickly.