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ADOBE CAPTIVATE IS ASKING FOR A SERIAL NUMBER

New Here ,
Sep 17, 2016

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Hello Everyone!

I tried re-installing my adobe captivate 9.0 on my PC which i recently uninstalled but the software is asking for the product serial number which i was never provided with. As a result i couldn't install the application back on my system. I am on a monthly recurring plan for a period of one year and i have been receiving emails from adobe asking me to update my credit card details. Could someone please advise on how to go about this?

Best regards,

Stanley

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Correct answer by Lilybiri | Most Valuable Participant

If you have a subscription license, log in with your Adobe ID (the one you used for the subscription). Install the trial version of Captivate and when you start it, your ID will be recognized.

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ADOBE CAPTIVATE IS ASKING FOR A SERIAL NUMBER

New Here ,
Sep 17, 2016

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Hello Everyone!

I tried re-installing my adobe captivate 9.0 on my PC which i recently uninstalled but the software is asking for the product serial number which i was never provided with. As a result i couldn't install the application back on my system. I am on a monthly recurring plan for a period of one year and i have been receiving emails from adobe asking me to update my credit card details. Could someone please advise on how to go about this?

Best regards,

Stanley

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

If you have a subscription license, log in with your Adobe ID (the one you used for the subscription). Install the trial version of Captivate and when you start it, your ID will be recognized.

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Sep 17, 2016 0
Adobe Employee ,
Sep 17, 2016

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Hi Libby,

Please check if this resolution works for you. Creative Cloud app asks for serial number

Moving to Captivate.

Regards

Rajashree

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Sep 17, 2016 1
Adobe Employee ,
Sep 19, 2016

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Moving to Adobe Captivate

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Sep 19, 2016 0
Most Valuable Participant ,
Sep 19, 2016

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@Rajashree Maybe you ignore this, but Captivate is not part of the Creative Cloud.

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Sep 19, 2016 0
Most Valuable Participant ,
Sep 19, 2016

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If you have a subscription license, log in with your Adobe ID (the one you used for the subscription). Install the trial version of Captivate and when you start it, your ID will be recognized.

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Sep 19, 2016 0
Explorer ,
Mar 17, 2020

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Are you saying not to use the download links they put in 'orders' because I am going insane, nothing is working. I purchased everything and it is still saying everything is expired.

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Mar 17, 2020 0
New Here ,
Mar 27, 2020

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I'm having this issue as well!! Was it resolved for you?  I'm going nuts and am almost completely dead in the water without it. 

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Mar 27, 2020 0
New Here ,
May 24, 2020

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Same - i have to say - what an awful user experience. 

Adobe sort this nonsense out - Just email the damn serial number to your customer when they purchase your products. Total joke.

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May 24, 2020 0
Adobe Community Professional ,
May 24, 2020

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You DO realise this is NOT Adobe Support here, right?  This is just upaid users like yourself all helping each other out.  If you want to reach the ears of Adobe, this isn't the place.

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May 24, 2020 0
New Here ,
May 25, 2020

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You need to call adobe support and let them take over your computer to update some security settings. It was frustrating at first, but once they realized the issue I was having, they hopped in and fixed it really quickly. 

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May 25, 2020 0