Adobe Captivate license problem

New Here ,
Nov 20, 2020 Nov 20, 2020

Copy link to clipboard

Copied

Hi! My single license for Adobe Captivate CS6 let me install an app on two computers. I want to install the application on a third computer. I deactivated the application on the first computer yet. But when I try activate it on the new computer I have this problem: "the serial number is already in use by the maximum allowed computers. You need to deactivate another computer to use this product". Whats wrong?

Views

60

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 21, 2020 Nov 21, 2020

Copy link to clipboard

Copied

LATEST

You will likely need to reach out to Adobe to solve this problem. Even with one of your instances deactivated or uninstalled, the activation server is still showing that use. Email CaptivateHelp@Adobe.com for help with this issue.

Paul Wilson, CTDP

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines