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Adobe Captivate preview is freezing at 2:30

New Here ,
Dec 04, 2019

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Hi, 

My adobe captivate preview keeps freezing. The timeline still moves, but up until 2:45 it won't show a live preview. I included a picture of my timeline. The video pauses at the same spot when I preview the file in HTML. There are no buttons on that spot or anything. I've tried this on a few different computers too, with different exports, and they all freeze at the same spot. Is my video file too big or something? I don't know how to fix it!

Help!

 

Screen Shot 2019-12-04 at 12.02.23 PM.png

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Adobe Captivate preview is freezing at 2:30

New Here ,
Dec 04, 2019

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Hi, 

My adobe captivate preview keeps freezing. The timeline still moves, but up until 2:45 it won't show a live preview. I included a picture of my timeline. The video pauses at the same spot when I preview the file in HTML. There are no buttons on that spot or anything. I've tried this on a few different computers too, with different exports, and they all freeze at the same spot. Is my video file too big or something? I don't know how to fix it!

Help!

 

Screen Shot 2019-12-04 at 12.02.23 PM.png

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Editing

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35

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Adobe Community Professional ,
Dec 22, 2019

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Hi,

 

was this working before or can you tell if this staryed happening after applying update4 of Captivate 2019?

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Lilybiri LATEST
Most Valuable Participant ,
Dec 22, 2019

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You have a lot of buttons on top of the video, what is their goal and how are the actions set up?

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