Based on what I've seen, I gather I'm not alone, but I'm unable to reinstall Adobe Captivate on Catalina 10.15.1, even after update 4. Here are my system specs:
Here are the steps I've attempted:
The installer appears to freeze, or fails to initialize. I've also attemped the following steps to get the initializer to respond:
The installer fails to initialize, and just loads forever, endlessly, off into eternity. Every time I've attempted it, I've eventually had to Force Quit, because quitting doesn't register.
If there's someone here in the forums who has experience with a Mac and has been able to succesfully download/install after update 4, I'd love to hear how you were able to do so. I suspect there may be a conflict between my Adobe Creative Cloud subscription (licensed under my company email) and my Captivate subscription (licensed under my personal email), but for the life of me, I can't figure out how to resolve it - signing out of Creative Cloud hasn't worked, and if I have to uninstall Creative Cloud just to install Captivate, I'd rather just give up and quit and find another combination of tools to serve my learners.
Contact customer support between 9-5 they are great . I had a simular problem but they took control of my computer and fixed it in 25min.