Adobe Captivate via Remote Desktop Connection - cannot open file

Community Beginner ,
Jan 15, 2021

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Hello all,

Using Captivate 2019 on a PC at the office, we cannot seem to work with it using a Remote Desktop Connection (from home). A file that perfectly opens when opening it locally simply won't open when trying the same via RDC. It states the file might be open, damaged or that the hard disk has insufficient space or that the system has insufficient resources. Anyone knows if this is normal? In the current work conditions where working from home is the standard, we really want to be able to work on these files via Remote desktop connection.

 

Thank you and kind regards,

 

adobe captivate cannot open.jpg.

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Most Valuable Participant ,
Jan 15, 2021

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You need to download the file to your system. It is not possible to work on a file stored on a networked drive. After finishing you can upload it back to the networked drive.

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Tom De Rouck AUTHOR LATEST
Community Beginner ,
Jan 17, 2021

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Hi Lilybiri,

We realized that, but that's rather a work-around than a solution... We don't want to download and upload the files constantly. And we only have this problem when working over VPN and a remote desktop connection. The colleagues who are working via Citrix don't face that problem! So it's really related to RDC, that's why I was asking.

And no, due to technical reasons we can't make everyone work via Citrix.

Kind regards,

Tom

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