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Adobe Captivate won't jump to correct slide

New Here ,
Feb 08, 2019

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Hello,

In my project I have two videos. On exit, I have selected the slide I want the project to jump to. However it continues to jump to the next slide. Any ideas as to why this is happening?

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Adobe Captivate won't jump to correct slide

New Here ,
Feb 08, 2019

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Hello,

In my project I have two videos. On exit, I have selected the slide I want the project to jump to. However it continues to jump to the next slide. Any ideas as to why this is happening?

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Feb 08, 2019 0
Adobe Community Professional ,
Feb 08, 2019

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It's possible that you have another setting that is conflicting with what you want to happen.

Can you give us more information about the positioning of these slides relative to each other and to any quiz components in the project?

Is the target slide you want this slide to jump to perhaps earlier in the slide order and you have backward movement disabled in the quiz.  Sometimes that will cause a conflict.

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Feb 08, 2019 0
New Here ,
Feb 11, 2019

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Rod,

Backward movement is checked in the quiz settings. The video is slide #6 and I need to jump back to slide #2 when video ends. If I set it up to jump to next slide it works. However, it won't jump back to slide #2. Although I have to admit it did work correctly twice and then failed. A couple of times it did jump back to slide #2 but when it did my hotspots were missing and after a few seconds it would jump to slide #4

I have not built a quiz into the slides yet.

Any help is greatly appreciated.

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Feb 11, 2019 0
Adobe Community Professional ,
Feb 11, 2019

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It could have become corrupted.

Try creating a new project at the same dimensions and then copy/paste batches of slides from the first project into this new one.  See if the issue is then resolved.

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Feb 11, 2019 0
New Here ,
Feb 11, 2019

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Just created a new project with the same slides and have the same issues. Ugh.

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Feb 11, 2019 0
Most Valuable Participant ,
Feb 11, 2019

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Do you really use the On Exit event? It will happen just after the last frame of the slide, are you sure that last frame is visited?

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Feb 11, 2019 0
New Here ,
Feb 11, 2019

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I believe so. The video is only 6.1 seconds long and it shows that in the time line.  It is going back to slide #2 now however my hotspots are no longer there. Then after about 3 seconds it moves to another slide. It seems like there is some sort of auto navigation going on.

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Feb 11, 2019 0
Most Valuable Participant ,
Feb 11, 2019

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Hotspots? You talk about interactive video?

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Feb 11, 2019 0
New Here ,
Feb 11, 2019

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No, the video is just a brief video covering what was talked about in the previous slides. I was trying to get back to slide #2 from the end of the video. Slide #2 is a 360 picture with hotspots on different pieces of equipment.

I took your advice from a previous forum where you mention putting a return/continue button at the end of the video. It works with the button I just don't like having the button on the video.

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Feb 11, 2019 0
Most Valuable Participant ,
Feb 11, 2019

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Rod could be right that the project is corrupted.

However I rarely trust the On Exit event. Try to use the On Enter event of the following slide for the Jump action.

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Feb 11, 2019 0
New Here ,
Feb 11, 2019

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I think it was because it seemed to act different on every preview. I sent to someone here at work and while I sat with him when he went through the project it work just fine. So somehow it did become corrupt.

Thanks for all your help. I've only had one class from someone that had just completed a project about a week prior so I've got lots to learn.

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Feb 11, 2019 0
Most Valuable Participant ,
Feb 12, 2019

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So weird that developers think they'll save money when not taking any good training. Remember some exclamations by trainees after only one session (1.5hrs) about how much time they now saved daily.

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Feb 12, 2019 0
Adobe Community Professional ,
Feb 12, 2019

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To be fair, training sessions are not always easy to book into or arrange.  And for someone just starting out in e-learning with Captivate the costs may be more than they can afford.  Not all managers are willing to fund training either.

So, for most new developers the Internet and its freely available video tutorials and blogs are probably the easiest way to get started.

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Feb 12, 2019 0
Most Valuable Participant ,
Feb 12, 2019

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If at least there was curation of Internet content.  There are very good videos, but a lot of crap as well.

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Feb 12, 2019 0
New Here ,
Mar 29, 2019

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I had the same problem and it was annoying.  During slide preview everything work, but during Publish preview it didn't.  Any slide that had revert to a backwards or earlier slide would not jump to designated slide.

My Fix: it worked

For the slide that you want to use to Jump back to a previous slide, adjust the slide timeline a sec (or a fraction of a sec longer) than the actual video.  For some reason it gets clipped when timing is set to same length.

Hope it works

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Mar 29, 2019 0
New Here ,
Jul 25, 2019

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I had this same problem with slides not jumping to previous slides, only forward ones. I saw in another thread about this topic that this will happen if you are trying to preview from the slide you're jumping from, (preview from this slide).  If you haven't viewed that previous slide yet then it won't jump to it for some reason. When I went back and previewed the project from the previous slide I was trying to jump to it worked.

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Jul 25, 2019 0
Explorer ,
Mar 29, 2020

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For any others to find this post.... I had a similar issue with Cp 2019 but my example does not use videos... only slide audio. I had 6 pages that link from a landing page and, on exit, each of the 6 pages are supposed to jump back to the landing page. But the "jump to slide" was being ignored for 2 of the slides. What fixed this was adding .5 seconds to the timeline of the 'broken' slides. Thanks Rod, as always, for your help.

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Mar 29, 2020 0