Adobe could not open "XYZ.cptx". Check if you have the required permissions...

New Here ,
Jan 27, 2014

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I work in a corporate setting where we usually store our files on an internal network. When I copy the files to the shared network I cannot open my own files an I recieve this message:

"Adobe could not open "XYZ.cptx". Check if you have the required permissions to open the file or if the file is already open"

The file is not already open and this is my own file. After further investigation, every time I copy the file to another location on my C drive I also recieve this message.

Any solutions to this issue?

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Adobe Community Professional ,
Jan 27, 2014

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Close down all Captivate project files.  Then try these fixes in this order:

  1. Clear your Project Cache (button in the Preferences screen).
  2. Reset your Preferences folder (http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-techniques)
  3. Stop moving your files around on shared network drives.  Leave all of your project files on your own hard drive and just upload backup copies to the server.  Do these backups AFTER you close down the project file in Captivate and never use Save As in Captivate to create a copy on the server.

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Community Beginner ,
Feb 13, 2014

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Hi there,

I've had this issue, normally this is to do with Captivate not signing off on access when you have finished.  Simple fix, make a copy of the file and open that, your problem should be resolved.

Hope that helps.

Regards,

C

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Community Beginner ,
Mar 04, 2015

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I'm having this same issue. I've deleted all my cache files, tried opening the file with Captivate 8 32 bit and 8 64 bit but nothing.

The client is capturing sequences and then sending us the cptx file but i've had the same problem as the people above. It gets to about 50% and then you see nothing.

If they are saving the file on the network drive should they then 'sign out' of Captivate 8 after saving ? Or simply save directly on the desktop to avoid these issues

Thanks

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Most Valuable Participant ,
Mar 04, 2015

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They should save directly to the desktop, Captivate doesn't like working with files on a network drive.

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Community Beginner ,
Mar 04, 2015

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Arrrgh !

The client saved directly to their desktop, then uploaded the file for me to download.

Same issues, i try to load it, takes a long time, seems to freeze at 50%, when it finishes nothing shows in Captivate (its like its there but its not) as you see a blank canvas. Then if you try to open it up again or drag it on to load it says the error about 'could not open....' because i think Captivate thinks its actually opened the code okay

I close down Captivate 8, try again and have the same problem. I must admit i'm totally stuck as to what the issue is, i've never had this problem before. Past projects the clients sent us Captivate captures and there hasnt been a problem at all.

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Most Valuable Participant ,
Mar 04, 2015

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Did they close the file? Maybe it is still locked?

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estherau LATEST
Explorer ,
Dec 21, 2020

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Captivate7UserUK

your answer fixed my issue.  I duplicated the file and then was able to open it with no problems.

Thanks.

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