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Adobe Presenter 'Internal Error'

New Here ,
Aug 12, 2014

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In Adobe Presenter Video Express, anytime I click on the 'Both' layout button, I get a popup error message that says "Application encountered an internal error".  Everything else seems to be working fine.  Any ideas how to resolve this?  Using PowerPoint 2010, 32 bit on a Windows 7 machine.

Was able to get a tech support rep on the phone ... this is apparently a known design issue that will hopefully be resolved with the next release.  In the meantime, this also seems to be related to the Display Resolution selection.  In Presenter Video Express, click on the Settings icon in the upper right corner, then Preferences. Select (or de-select) the 'Change Display Resolution during recording' option.  Once I changed this setting, the issue went away, but now I can change this setting back and the issue is not resurfacing? 

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Adobe Presenter 'Internal Error'

New Here ,
Aug 12, 2014

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In Adobe Presenter Video Express, anytime I click on the 'Both' layout button, I get a popup error message that says "Application encountered an internal error".  Everything else seems to be working fine.  Any ideas how to resolve this?  Using PowerPoint 2010, 32 bit on a Windows 7 machine.

Was able to get a tech support rep on the phone ... this is apparently a known design issue that will hopefully be resolved with the next release.  In the meantime, this also seems to be related to the Display Resolution selection.  In Presenter Video Express, click on the Settings icon in the upper right corner, then Preferences. Select (or de-select) the 'Change Display Resolution during recording' option.  Once I changed this setting, the issue went away, but now I can change this setting back and the issue is not resurfacing? 

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Presenter

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706

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New Here ,
Aug 14, 2014

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Was able to get a tech support rep on the phone ... this is apparently a known design issue that will hopefully be resolved with the next release.  In the meantime, this also seems to be related to the Display Resolution selection.  In Presenter Video Express, click on the Settings icon in the upper right corner, then Preferences. Select (or de-select) the 'Change Display Resolution during recording' option.  Once I changed this setting, the issue went away, but now I can change this setting back and the issue is not resurfacing? 

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Community Beginner ,
Mar 28, 2020

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I am using Adobe Presenter Video Explorer 2017 and I dont have that option under settings.

Is there something else that I could try out to get over this internal error?Error Adobe Presenter.png

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Community Beginner ,
Jun 03, 2020

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I dont actually see that option in settings??

 

Help, driving me mad

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Lilybiri LATEST
Most Valuable Participant ,
Jun 03, 2020

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This is a 6 years old thread. For some reasons when the platform changed, they put the Presenter threads in the Captivate forum. Very little chance to get an answer here. May I recommend you to start a new thread in the CONNECT forum? Staff told me that Presenter questions need to be asked in that forum; why they put old Presenter thread here is a mystery.

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