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Asset Downloads

New Here ,
Sep 30, 2019

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Hello I am unable to download characters from the asset library. I receive a  message saying it has been 100% downloaded but when i got to the character download page there isn't anything there. Is there a lag? Please advise 

 

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Asset Downloads

New Here ,
Sep 30, 2019

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Hello I am unable to download characters from the asset library. I receive a  message saying it has been 100% downloaded but when i got to the character download page there isn't anything there. Is there a lag? Please advise 

 

clipboard_image_0.png

 

clipboard_image_1.png

TOPICS
Download assets

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135

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Sep 30, 2019 0
Advocate ,
Oct 02, 2019

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I experienced the same thing - in fact, just today.

What I discovered is that when I try to download from the "Discover" tab I have this issue.

I did not have an issue when inserting from the Assets tab.

 

This has been a problem for me across many versions of Captivate.
When it happens to me - I simply go to the eLearning Brothers site directly and log in with the same account that I log into Captivate with and download it from there. At that point I just insert the picture like any other from my PC.

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Oct 02, 2019 0
New Here ,
Oct 08, 2019

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hello thank you for your response. Isn't e-learning brothers a separate site that requires a separate subscription?

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Oct 08, 2019 0