Hello I am unable to download characters from the asset library. I receive a message saying it has been 100% downloaded but when i got to the character download page there isn't anything there. Is there a lag? Please advise
I experienced the same thing - in fact, just today.
What I discovered is that when I try to download from the "Discover" tab I have this issue.
I did not have an issue when inserting from the Assets tab.
This has been a problem for me across many versions of Captivate.
When it happens to me - I simply go to the eLearning Brothers site directly and log in with the same account that I log into Captivate with and download it from there. At that point I just insert the picture like any other from my PC.