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Asset Images

New Here ,
Oct 17, 2019 Oct 17, 2019

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Hello all, 

 

I am using the image assets that come with Adobe Captivate 2019 but when I play the slide or publish as an MP4 the images become red boxes. By reading posts, I have learned that the red boxes are created when the images are too large but I am slightly confused. Why would Adobe provide images that would cause an issue when publishing? How have you mitigated this issue? Any insights would be helpful. 

 

Thanks, 

Melissa

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Community Expert ,
Oct 17, 2019 Oct 17, 2019

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Can also be due to a not updated graphics driver. Can you check? Lot of the images are indeed High resolution images. It would be a good idea to edit their size before inserting them into Captivate. You always get the best results when the inserted image is not resized in Captivate.

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New Here ,
Oct 17, 2019 Oct 17, 2019

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Hi Liliybiri, Thanks for the response. My graphics driver is up to date. I have been exporting the pictures, resizing them and then importing them back into Captivate but that is a lot of extra work than just simply going into assets and inserting the image. Is there any easier way?

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Community Expert ,
Oct 17, 2019 Oct 17, 2019

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Resizing the image within Captivate will result in the same big file size as the original images. Whether the problem occurs depends also on the power of your system. Personally I have not seen those red boxes since several versions.

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New Here ,
Oct 18, 2019 Oct 18, 2019

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What do you mean by power of my system?

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Community Expert ,
Oct 18, 2019 Oct 18, 2019

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RAM, Graphics card, processor....

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New Here ,
Oct 18, 2019 Oct 18, 2019

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LATEST
I just checked, my system is above all of the requirements that are suggested by adobe.

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