Highlighted

Asset Images

New Here ,
Oct 17, 2019

Copy link to clipboard

Copied

Hello all, 

 

I am using the image assets that come with Adobe Captivate 2019 but when I play the slide or publish as an MP4 the images become red boxes. By reading posts, I have learned that the red boxes are created when the images are too large but I am slightly confused. Why would Adobe provide images that would cause an issue when publishing? How have you mitigated this issue? Any insights would be helpful. 

 

Thanks, 

Melissa

Views

47

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Asset Images

New Here ,
Oct 17, 2019

Copy link to clipboard

Copied

Hello all, 

 

I am using the image assets that come with Adobe Captivate 2019 but when I play the slide or publish as an MP4 the images become red boxes. By reading posts, I have learned that the red boxes are created when the images are too large but I am slightly confused. Why would Adobe provide images that would cause an issue when publishing? How have you mitigated this issue? Any insights would be helpful. 

 

Thanks, 

Melissa

Views

48

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Oct 17, 2019

Copy link to clipboard

Copied

Can also be due to a not updated graphics driver. Can you check? Lot of the images are indeed High resolution images. It would be a good idea to edit their size before inserting them into Captivate. You always get the best results when the inserted image is not resized in Captivate.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Oct 17, 2019

Copy link to clipboard

Copied

Hi Liliybiri, Thanks for the response. My graphics driver is up to date. I have been exporting the pictures, resizing them and then importing them back into Captivate but that is a lot of extra work than just simply going into assets and inserting the image. Is there any easier way?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Oct 17, 2019

Copy link to clipboard

Copied

Resizing the image within Captivate will result in the same big file size as the original images. Whether the problem occurs depends also on the power of your system. Personally I have not seen those red boxes since several versions.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Oct 18, 2019

Copy link to clipboard

Copied

What do you mean by power of my system?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Oct 18, 2019

Copy link to clipboard

Copied

RAM, Graphics card, processor....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Oct 18, 2019

Copy link to clipboard

Copied

I just checked, my system is above all of the requirements that are suggested by adobe.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Captivate User Guide
New Group