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Audio doesn't play on iOS

New Here ,
Oct 14, 2019

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Our recent eLearning courses are having issues with audio not playing on iOS devices. We export to HTML (no scorm wrapping) and ever since we started using captive 2019 we've been unable to hear the audio on iOS devices. We tested on an newer iPad and an iPhone 5. Do you know if this is an Apple issue or an Adobe issue? 

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Advanced, Audio and video

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Audio doesn't play on iOS

New Here ,
Oct 14, 2019

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Our recent eLearning courses are having issues with audio not playing on iOS devices. We export to HTML (no scorm wrapping) and ever since we started using captive 2019 we've been unable to hear the audio on iOS devices. We tested on an newer iPad and an iPhone 5. Do you know if this is an Apple issue or an Adobe issue? 

Topics

Advanced, Audio and video

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152

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Participant ,
Oct 14, 2019

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You could be running up against the iOS/Safari restrictions on playing audio. It is not just Safari, Chrome and Firefox also do the same thing.

https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

 

Do you not get the white screen with the play button on it at the beginning of the lesson? That is Captivate's way of working around a lot of this.

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sabre123 LATEST
Contributor ,
Mar 22, 2020

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First, you've got to love these drive-by posters that never follow up on threads. 

 

I know now this is old, but I am having issues with audio not playing on an older iPad (iOS 9.3.5) since upgrading to Captivate 2019. Posting here in case future ppl stumble on this thread like me via google. 

 

Not by my system to get the CP version, but I just upgraded to CP2019 on Friday, so it would be the latest. If I publish with CP2017, the audio plays. It's not an auto play issue. I get the play button to interact with the content. 

 

This is frustrationg because I need to support these older iPad systems, and I don't want to go back to CP2017. 

 

Ive tested on a 2019 iPad and audio plays. 

 

Anyone have any insight?

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