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Audio issue with CP 2019

New Here ,
Jun 25, 2019

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Extra points for whoever has any ideas on this weird issue

List format may be best for this.

What I know for sure

1. WAV or mp3 audio has distortion when previewing or publishing on my older mac pro

2. I used Lili's WAV format 44.1 khz, 16 bit mono - makes no difference, crackling is still there.

3. The forementioned mac pro does not have any audio issues outside of Cp

4. Audio plays fine, (no distortion) on my macbook pro & Ipad Pro

5. my mac pro speakers play audio fine outside of Cp

I would say it's  an issue with the mac pro tower except it handles tons of video editing without any audio issues at all.

Any thoughts? Much appreciated

Kurt

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Audio issue with CP 2019

New Here ,
Jun 25, 2019

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Extra points for whoever has any ideas on this weird issue

List format may be best for this.

What I know for sure

1. WAV or mp3 audio has distortion when previewing or publishing on my older mac pro

2. I used Lili's WAV format 44.1 khz, 16 bit mono - makes no difference, crackling is still there.

3. The forementioned mac pro does not have any audio issues outside of Cp

4. Audio plays fine, (no distortion) on my macbook pro & Ipad Pro

5. my mac pro speakers play audio fine outside of Cp

I would say it's  an issue with the mac pro tower except it handles tons of video editing without any audio issues at all.

Any thoughts? Much appreciated

Kurt

Views

131

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Jun 25, 2019 0
Adobe Community Professional ,
Jun 25, 2019

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It usually turns out to be related to a driver issue.  The fact that everything works fine with other apps doesn't count (unfortunately).  There's nothing within the settings of Captivate that you can usually change to fix this in my experience.

If you can update to newer / better drivers, go for it.

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Jun 25, 2019 0
New Here ,
Jun 28, 2019

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Ward,

That was a great idea but I seem to be up to date on drivers.

Just want to let you know that your expertise on these boards is very much appreciated.

Kurt

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Jun 28, 2019 0
Most Valuable Participant ,
Jun 28, 2019

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Did you try more settings for MP3?

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Jun 28, 2019 0
New Here ,
Jun 28, 2019

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I did, I converted to 44.1 , 16bit mono as you suggested and still the same distortion. Ward suggested audio drivers but I am up to date. So no answer at this point.

Sent from my iPad

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Jun 28, 2019 0
New Here ,
Jun 28, 2019

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I converted to WAV

Sent from my iPad

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Jun 28, 2019 0
Most Valuable Participant ,
Jun 28, 2019

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Always better to start from uncompressed WAV. But in this case it really seems to be linked to that specific system. I never had Apple devices except iPads.

Do you have the same problem after publishing and  using that system to watch the course? I thought you were tlaking about editing environment, but I may be wrong.

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Jun 28, 2019 0
New Here ,
Jun 28, 2019

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I still hear distortion after publish on my Mac tower. Any other computer or device it is fine. Crazy thing. I may reinstall the operating system over weekend and see if that resets anything.

Sent from my iPad

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Jun 28, 2019 0
Adobe Community Professional ,
Jun 28, 2019

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Are you using SoundFlower audio drivers?  If not, can you try them?

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Jun 28, 2019 0
New Here ,
Jun 29, 2019

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I did try them but could not get the sound to route thru them. Others online had the same issue.

Sent from my iPad

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Jun 29, 2019 0