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ANNOUNCEMENT
Attention: Adobe Captivate Customers who experi...
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Captivate (2019 release) on macOS Big Sur (macO...
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Captivate (2019 release) on macOS Big Sur (macO...
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Captivate (2019 release) Update 5 released
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Hotfix for VR content not playing on devices
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VR content cannot be viewed in VR devices
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Attention: Adobe Captivate Customers who experienced problems on March 09,2021

UPDATE (3/15/2021): We've made some changes in the backend. Should you see the erro rmessage, restart Captivate. Meanwhile we are working on this issue.

Many Captivate users reported issues in opening and saving files on March 9th and then reported the disappearance of the issue on March 10th. The issue appears to have been triggered by updates to the Microsoft Operating System.

If you are still experiencing issues, please ensure you have installed the following Microsoft Windows Updates on your computer:

We recognize that for many users this interruption may have created disruptions in your busy schedules. We hope that you will not hesitate to reach out regarding any technical challenges that this unfortunate situation created. For additional support, please contact us at Captivatehelp@adobe.com.

Captivate (2019 release) on macOS Big Sur (macOS 11)

We've released a build that addresses issues with Adobe Captivate (2019 release) on macOS Big Sur (macOS 11).

Note: This is a certified build.

We'd like your feedback, which will help us immensely as we work on the production update, which we shall release soon.

We shall keep you posted of any development on this.

Install the build

Pre-requisite: Uninstall the existing version of Captivate (2019 release).

Download the build. and double-click the dmg file. Follow the on-screen instructions.

Launch Captivate.

Does Captivate (2019 release) work on M1 chipset?

No, Captivate (2019 release) DOES NOT work on machines with M1 chipset.

We are working on this.

Captivate (2019 release) on macOS Big Sur (macOS 11)

Update: We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post

Does Captivate work on Big Sur?

Adobe Captivate (2019 release) is NOT COMPATIBLE with Big Sur.

If you launch Captivate (2019 release) on macOS Big Sur (macOS 11), the project editor becomes unusable.

We are working on making Captivate (2019 release) to be compatible with Big Sur. 

Meanwhile, you can review the current system requirements for Captivate.

Captivate (2019 release) Update 5 released

We are pleased to announce that we've released Update 5 of the 2019 release of Captivate. This update focuses on bug fixes and ability to insert themes from the Asset Panel.

For more information, see

How to update

Pre-requisites for this update:
  • Windows: Ensure that Captivate 11.0.0.243 or 11.0.1.266 or 11.5.0.476 or 11.5.1.499 build version is already installed.
  • macOS: Ensure that Captivate 11.5.4.613 build version is already installed.

Launch Captivate anc click Help > Check for Updates.

After updating, restart Captivate and verify the builds:

  • Windows: 11.5.5.553
  • macOS: 11.5.5.676

For more information on fixed issues and known issues, see the Release notes.

Update Captivate today and let us know if you face any issues.

Happy Captivating!!

Hotfix for VR content not playing on devices

A couple of months ago, in Captivate, there was an issue of VR content not playing on devices. The issue was due to a few core libraries that were deprecated.

 

We are now pleased to announce that we’ve released a Hotfix to address the issue. This Hotfix is applicable to Adobe Captivate (2019 release) with build number 11.5.1.499 on Windows. 

 

If you are not already on build number 11.5.1.499, update your copy of Captivate.

 

For more information, see this post.

Please send us your feedback and let us know if you're facing any issues.

VR content cannot be viewed in VR devices

When viewing VR content published via Captivate in VR devices, the VR content does not play as expected. 

Due to a few libraries getting deprecated, there may be glitches in experience on stand-alone VR devices. There may also be issues with content loading on mobile devices that are experienced with cardboard.

We are working on integrating the newer libraries into Captivate and we’ll release a fix with the new library support shortly.

Adobe Employee , Mar 11, 2021 Mar 11, 2021
Attention: Adobe Captivate Customers who experienced problems on March 09,2021

UPDATE (3/15/2021): We've made some changes in the backend. Should you see the erro rmessage, restart Captivate. Meanwhile we are working on this issue.

Many Captivate users reported issues in opening and saving files on March 9th and then reported the disappearance of the issue on March 10th. The issue appears to have been triggered by updates to the Microsoft Operating System.

If you are still experiencing issues, please ensure you have installed the following Microsoft Windows Updates on your computer:

We recognize that for many users this interruption may have created disruptions in your busy schedules. We hope that you will not hesitate to reach out regarding any technical challenges that this unfortunate situation created. For additional support, please contact us at Captivatehelp@adobe.com.

Adobe Employee , Dec 21, 2020 Dec 21, 2020
Captivate (2019 release) on macOS Big Sur (macOS 11)

We've released a build that addresses issues with Adobe Captivate (2019 release) on macOS Big Sur (macOS 11).

Note: This is a certified build.

We'd like your feedback, which will help us immensely as we work on the production update, which we shall release soon.

We shall keep you posted of any development on this.

Install the build

Pre-requisite: Uninstall the existing version of Captivate (2019 release).

Download the build. and double-click the dmg file. Follow the on-screen instructions.

Launch Captivate.

Does Captivate (2019 release) work on M1 chipset?

No, Captivate (2019 release) DOES NOT work on machines with M1 chipset.

We are working on this.

Adobe Employee , Nov 15, 2020 Nov 15, 2020
Captivate (2019 release) on macOS Big Sur (macOS 11)

Update: We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post

Does Captivate work on Big Sur?

Adobe Captivate (2019 release) is NOT COMPATIBLE with Big Sur.

If you launch Captivate (2019 release) on macOS Big Sur (macOS 11), the project editor becomes unusable.

We are working on making Captivate (2019 release) to be compatible with Big Sur. 

Meanwhile, you can review the current system requirements for Captivate.

Adobe Employee , Oct 15, 2020 Oct 15, 2020
Captivate (2019 release) Update 5 released

We are pleased to announce that we've released Update 5 of the 2019 release of Captivate. This update focuses on bug fixes and ability to insert themes from the Asset Panel.

For more information, see

How to update

Pre-requisites for this update:
  • Windows: Ensure that Captivate 11.0.0.243 or 11.0.1.266 or 11.5.0.476 or 11.5.1.499 build version is already installed.
  • macOS: Ensure that Captivate 11.5.4.613 build version is already installed.

Launch Captivate anc click Help > Check for Updates.

After updating, restart Captivate and verify the builds:

  • Windows: 11.5.5.553
  • macOS: 11.5.5.676

For more information on fixed issues and known issues, see the Release notes.

Update Captivate today and let us know if you face any issues.

Happy Captivating!!

Adobe Employee , Jun 09, 2020 Jun 09, 2020
Hotfix for VR content not playing on devices

A couple of months ago, in Captivate, there was an issue of VR content not playing on devices. The issue was due to a few core libraries that were deprecated.

 

We are now pleased to announce that we’ve released a Hotfix to address the issue. This Hotfix is applicable to Adobe Captivate (2019 release) with build number 11.5.1.499 on Windows. 

 

If you are not already on build number 11.5.1.499, update your copy of Captivate.

 

For more information, see this post.

Please send us your feedback and let us know if you're facing any issues.

Adobe Employee , Mar 23, 2020 Mar 23, 2020
VR content cannot be viewed in VR devices

When viewing VR content published via Captivate in VR devices, the VR content does not play as expected. 

Due to a few libraries getting deprecated, there may be glitches in experience on stand-alone VR devices. There may also be issues with content loading on mobile devices that are experienced with cardboard.

We are working on integrating the newer libraries into Captivate and we’ll release a fix with the new library support shortly.

Related communities
797 conversations
25,202 conversations
12,612 conversations
5,393 conversations