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Branching View is not working

New Here ,
Aug 07, 2019

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Hello Captivate Community:

I have a Captivate 2019 file with two branches. The table of contents slide has two buttons: one jumps to the slide for the first branch (slides 2-10) and the other jumps to the second branch (slides 11-20). There are also a few other buttons that help to navigate between the table of contents slide and the two lessons) When previewed, the buttons all work just as expected. However, when I view them in Branching View, the branching does not show. It just appears as a straight line (picture below). What could be causing this?

Thanks in advance for your assist!

nobranches.jpg

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Branching View is not working

New Here ,
Aug 07, 2019

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Hello Captivate Community:

I have a Captivate 2019 file with two branches. The table of contents slide has two buttons: one jumps to the slide for the first branch (slides 2-10) and the other jumps to the second branch (slides 11-20). There are also a few other buttons that help to navigate between the table of contents slide and the two lessons) When previewed, the buttons all work just as expected. However, when I view them in Branching View, the branching does not show. It just appears as a straight line (picture below). What could be causing this?

Thanks in advance for your assist!

nobranches.jpg

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Aug 07, 2019 0
Adobe Community Professional ,
Aug 08, 2019

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Make sure you update to the latest version which is 11.5.1.499. I'm presently running this version and while I don't think these updates are related to branching. I just did a quick test and everything seems fine with branching in the latest release.2019-08-08_21-58-27.png

Paul Wilson, CTDP | https://captivateteacher.com

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Aug 08, 2019 0
New Here ,
Aug 09, 2019

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Thanks, Paul. It is not a version issue.

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Aug 09, 2019 0
Most Valuable Participant ,
Aug 09, 2019

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I don't see my answer here. Told that Branching view panel will only show direct branching, not if the branching occurs using advanced or shared actions. It has always been that way, and for that reason not so very useful anymore.

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Aug 09, 2019 0
New Here ,
Aug 09, 2019

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Thanks, Lieve...but that's not it either. The branching is just a simple series of buttons that "jump to" other slides. Let me know if you have any other ideas.

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Aug 09, 2019 0
Most Valuable Participant ,
Aug 09, 2019

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Can you click on the slide with the buttons to have it maximized, and check the actions on the buttons. Here is the link to that old post about Branching panel (didn't really change since that blog was written 10 years ago):

Unknown is Unloved (Flemish Proverb): Branching View - Captivate blog

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Aug 09, 2019 0
New Here ,
Aug 09, 2019

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I tok a picture of the buttons on the first page...one goes to the next slide and the other jumps to slide 11.

I should mention that this is a student's file...not mine. When I do the exercise, the branching view looks fine. When she does the exercise, it does not. (In my class, several students had the same thing happen to them and several did not.) When I open her file, it

looks wrong on my PC as well. This is a picture of her file on my PC.

branchingviewhomepage.jpg

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Aug 09, 2019 0
Most Valuable Participant ,
Aug 09, 2019

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That is new information. Can you check the exact version number they are using?

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Aug 09, 2019 0
New Here ,
Aug 09, 2019

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Yes, already checking with her...waiting for a reply. Thanks.

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Aug 09, 2019 0
New Here ,
Sep 23, 2019

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I have the same problem, I'm working on a exercise in a class and the branching view is just a straight line of slides with no branches as you have shown. My adobe captivate is up to date so that didn't solve the problem, if anybody else has idea's I would like to hear!

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Sep 23, 2019 0
New Here ,
Feb 21, 2020

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Same problem. Version 11.5.4.613

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Feb 21, 2020 0
Community Beginner ,
May 21, 2020

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Same problem. v11.5.4.613 - free demo version

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May 21, 2020 0