Branching View is not working

Community Beginner ,
Aug 07, 2019

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Hello Captivate Community:

I have a Captivate 2019 file with two branches. The table of contents slide has two buttons: one jumps to the slide for the first branch (slides 2-10) and the other jumps to the second branch (slides 11-20). There are also a few other buttons that help to navigate between the table of contents slide and the two lessons) When previewed, the buttons all work just as expected. However, when I view them in Branching View, the branching does not show. It just appears as a straight line (picture below). What could be causing this?

Thanks in advance for your assist!

nobranches.jpg

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Adobe Community Professional ,
Aug 08, 2019

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Make sure you update to the latest version which is 11.5.1.499. I'm presently running this version and while I don't think these updates are related to branching. I just did a quick test and everything seems fine with branching in the latest release.2019-08-08_21-58-27.png

Paul Wilson, CTDP

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rex AUTHOR
Community Beginner ,
Aug 09, 2019

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Thanks, Paul. It is not a version issue.

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Most Valuable Participant ,
Aug 09, 2019

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I don't see my answer here. Told that Branching view panel will only show direct branching, not if the branching occurs using advanced or shared actions. It has always been that way, and for that reason not so very useful anymore.

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rex AUTHOR
Community Beginner ,
Aug 09, 2019

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Thanks, Lieve...but that's not it either. The branching is just a simple series of buttons that "jump to" other slides. Let me know if you have any other ideas.

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Most Valuable Participant ,
Aug 09, 2019

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Can you click on the slide with the buttons to have it maximized, and check the actions on the buttons. Here is the link to that old post about Branching panel (didn't really change since that blog was written 10 years ago):

Unknown is Unloved (Flemish Proverb): Branching View - Captivate blog

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rex AUTHOR
Community Beginner ,
Aug 09, 2019

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I tok a picture of the buttons on the first page...one goes to the next slide and the other jumps to slide 11.

I should mention that this is a student's file...not mine. When I do the exercise, the branching view looks fine. When she does the exercise, it does not. (In my class, several students had the same thing happen to them and several did not.) When I open her file, it

looks wrong on my PC as well. This is a picture of her file on my PC.

branchingviewhomepage.jpg

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Most Valuable Participant ,
Aug 09, 2019

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That is new information. Can you check the exact version number they are using?

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rex AUTHOR
Community Beginner ,
Aug 09, 2019

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Yes, already checking with her...waiting for a reply. Thanks.

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New Here ,
Sep 23, 2019

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I have the same problem, I'm working on a exercise in a class and the branching view is just a straight line of slides with no branches as you have shown. My adobe captivate is up to date so that didn't solve the problem, if anybody else has idea's I would like to hear!

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New Here ,
Feb 21, 2020

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Same problem. Version 11.5.4.613

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Community Beginner ,
May 21, 2020

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Same problem. v11.5.4.613 - free demo version

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New Here ,
Feb 04, 2021

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Hello, did anyone ever find a fix to this issue?  I am working through training and the branch view is linear as previous screen shots have demonstrated.  My version is current and 11.5.5.553.  I searched related posts but didn't find an answer.

Thanks all,

Joe

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Most Valuable Participant ,
Feb 04, 2021

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Forget about branching view, it almost useless. Only if you navigate directly the paths will appear properly. Whenever you use a condition for branching, using actions, that will not be the case.

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New Here ,
Feb 11, 2021

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Similar issue.

 

I have two sets of quiz slides in English and Swedish.

I can get them to jump to the right slides to begin with from a button on the first slide - English sends them to slide 2, Swedish to slide 4 then onto their respective quiz slides. 

What I cant seem to do is at the end of the English quiz slides jump past the Swedish slides to the results summary.

 

Screenshot 2021-02-11 121758.pngBranch info.png

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Most Valuable Participant ,
Feb 11, 2021

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You may have missed my answers. Do not use the Branching panel, you'll have to create custom navigation in this case. Use the Success and Last Attempt events of the last Quiz slide to execute the command 'Jump to....' where you point to the Results slide. Moreover with Branch aware, which yoiu probably have on, normal navigation has been disabled which probably also affects this useless Branching panel.

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New Here ,
Feb 11, 2021

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Thanks for your very speedy response. I did read your answers - what I failed to realise and mention was that I was using a random pool of questions and couldnt see the actions associated with the last slide outside of the branch view! Im now going to try to add a single question from the pool into the main project and set the navigation as you suggested. Many thanks!

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Lilybiri LATEST
Most Valuable Participant ,
Feb 11, 2021

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Indeed that is a very important missing information. This makes it bit more complicated.

I would suggest to add a very short slide after the last question slide. You will still be in the quiz scope, since the results slide is later. On Enter for that short slide you can use the action 'Jump to...' and navigate to the results slide. You cannot do that from the random slides. It may be possible from the questions in the pool but will be much more complicated than with the tweak I just suggested.

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