I am trying to upload an MP4 from Camtasia 2018 into Captivate 8. The message that populates;
The video you have selected is not a Flash file. Adobe Captivate will convert it to FLV or F4V format using Adobe Media Encoder (AME).
I check the path of where the format will go and then click on Yes. The Adobe Media Encoder populates.
I then click on the + sign to upload the MP4. I receive a File Import Error. IT states that the mp4 could be be imported. Source file has no importable streams.
I have no idea how to resolve this issue. I need to upload the MP4 file. I used the same Captivate with Camtasia 8 with no issues. I then upgrade camtasia to 2018 and now i have this issue.
Try trouble shooting - Sounds like the issue is with Camtasia 2018 since something is different - is it truly an .mp4 file. Run the file through AME and make sure you set the setting to .mp4 (H264) and then insert the converted file in Captivate.
Please confirm your oS and the exact version of Captivate.
Did you reach out to Camtasia support?
Can you play the mp4 video in a media player (like VLC or other)?
Can you tell us how you import the video into Captivate?