Can someone explain how HiDPI / Retina works in Captivate?

New Here ,
Dec 07, 2020 Dec 07, 2020

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Hello,

 

I'm unable to get images to display at retina / HiDPI quality in my projects. I've tried both the exact resolution of the project, and importing a retina image to no avail. The SVGs display nice and sharp, but my screenshots look pixelated, even though the source is sharp. The player skin also seems unable to be viewed in retina quality. Would appreciate any insight into this. Thanks.

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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This article might point you in the right direction: https://helpx.adobe.com/captivate/kb/troubleshooting-capture-issues-in-high-dpi-machines.html 

Paul Wilson, CTDP

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Thanks Paul. However, my issue isn't capture. I capture using SnagIt and the srouce images look great. The issues is that no matter what size or quality of image I use in Captivate, the output is pixelated or blurry. The support of Retina/HiDPI is also unclear. Some of the captivate interface itself isn't retina ready, nor is the player skin. SVGs are the only thing that render sharp. Not even text renders well, which is strange. Adobe support can't even offer an explanation. Has anyone else had problems with this?

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