Can't activate licence

New Here ,
Oct 28, 2020 Oct 28, 2020

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I just got an invite to access my departments Adobe Capitvate but it doesn't seem to want to acticate the license. Invite email says to sign in to the email and download captivate but it's not licensing and I've been using the free trial but it's about to expire.

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Most Valuable Participant ,
Oct 28, 2020 Oct 28, 2020

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Try to sign out (under Help) and sign back in again.. Maybe you also need to do that for the CC app.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Thanks for the reply.

Signed out and signed back in. Clicked on licences software and it keeps asking me to input a serial number which I don't have.

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Most Valuable Participant ,
Oct 29, 2020 Oct 29, 2020

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Which type of license is it? An individual license, subscription, is linked to an Adobe ID. That was the reason I told you to sign out and back in with the correct ID. But if you talk about an Enterprise license, I will need to find you a staff member.

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