Can't find Captivate license key

New Here ,
Mar 20, 2018 Mar 20, 2018

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For some reason my properly licensed Captivate 2017 has started asking for a serial number. When I go to my Adobe.com account and navigate to the downloads and serial numbers page, the downloads show but the serial numbers are missing.

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Most Valuable Participant ,
Mar 20, 2018 Mar 20, 2018

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Is it perhaps a subscription license? I will try to find someone from the staff  to help you. This is a user forum, and as a user I do not have the power to help you out.

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New Here ,
Dec 03, 2018 Dec 03, 2018

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The primary user of the subscription was moved from me (IT support) to our trainer, thus invalidating my use of the license to provide support. After four or five months of both of us having access Adobe shut off my access.

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Most Valuable Participant ,
Dec 03, 2018 Dec 03, 2018

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A normal subscription license is exclusively for the Adobe user with the ID linked to the license.

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Adobe Community Professional ,
Mar 20, 2018 Mar 20, 2018

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Contact Customer Service from 6am to 5pm Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

Paul Wilson, CTDP

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