Copy link to clipboard
Copied
I have a subscription licence for captivate, but cant download the app. Its not on my cloud app. My only option is download a trial or pay again.
I work for a large organisation and the order was paid for by procurement.
Any ideas?
cheers
S
Copy link to clipboard
Copied
Captivate is NOT part of the Creative Cloud, you cannot use the CC app to instal it.
Have a look at this document:
https://helpx.adobe.com/captivate/kb/captivate-downloads.html
Copy link to clipboard
Copied
thanks Lilybiri
i'm downloading a trial and hopefully procurement can provide me with the serial number.
cheers
S
Copy link to clipboard
Copied
It depends on the type of license: perpetual (serial number) or subscription which is normally linked to an Adobe ID. I have no idea how it works with an enterprise subscription license. If you have still problems, will contact a staff member, but first try to figure it out with your IT people.
Copy link to clipboard
Copied
I'll speak to my IT people, as its a subscription so I can't put in a serial number
cheers
S