Can't install Adobe captivate

New Here ,
May 07, 2020

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I have a subscription licence for captivate, but cant download the app.  Its not on my cloud app.  My only option is download a trial or pay again.

I work for a large organisation and the order was paid for by procurement.  

 

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Any ideas?

 

cheers

S

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Installation and licensing

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Most Valuable Participant ,
May 07, 2020

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Captivate is NOT part of the Creative Cloud, you cannot use the CC app to instal it.

 

Have a look at this document:

https://helpx.adobe.com/captivate/kb/captivate-downloads.html

 

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New Here ,
May 07, 2020

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thanks Lilybiri

 

i'm downloading a trial and hopefully procurement can provide me with the serial number.

 

cheers

S

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Most Valuable Participant ,
May 07, 2020

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It depends on the type of license: perpetual (serial number) or subscription which is normally linked to an Adobe ID. I have no idea how it works with an enterprise subscription license. If you have still problems, will contact a staff member, but first try to figure it out with your IT people.

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SteveMedicalArt AUTHOR LATEST
New Here ,
May 07, 2020

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I'll speak to my IT people, as its a subscription so I can't put in a serial number

 

cheers

S

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