Can't open a CP7 project.

[Gray Susan]

Another group has a Captivate 7 project that they are trying to open from a year ago to update.  They are trying to open it in CP7.  They get this error message no matter where they try to open it.  None of these bullets seem to apply to this project.  They are in St. Louis and when they couldn't open it they sent it to us here in Alabama and we get these same error messages.

Thanks in advance for any help.

Susan

[Lilybiri]

Did they check for eventual 'lck' files? They should be in the folder where the file has been created.

[Gray Susan]

I'm not sure what 'lck' files are. 

[Lilybiri]

Abreviation of 'lock', which means that the file was not properly closed on the original location, and remains locked for other developers

[Gray Susan]

IF they find those files what do you do to unlock them? Susan Wright (Equilady) Remember, the mighty oak was just a nut that held its ground. http://www.equilady.com

From: Lilybiri <forums_noreply@adobe.com>

To: Susan Wright Davis <smw12aug@yahoo.com>

Sent: Wednesday, June 27, 2018 6:52 AM

Subject: Can't open a  CP7 project.

Can't open a  CP7 project.

created by Lilybiri in Adobe Captivate - View the full discussionAbreviation of 'lock', which means that the file was not properly closed on the original location, and remains locked for other developers If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10469669#10469669 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10469669#10469669 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Captivate by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user.

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[Lilybiri]

Just delete those lock files.

[Erik_Lord]

Otherwise, the file may just be corrupted. That happens. Backups are important.

Files can be corrupted when being sent by email too. Does this 'other group' have the original source? Or did someone email to them?

If they received it electronically, ask the originator to .zip file CP source first then email.

.zipping a file for email transit definitely helps reduce the likelihood of corruption.

If they have the original source on a HD, no other backed-up version, and just can't get it open...they may be out of luck.

Are they *sure* it was created in CP7?

Anyone have CP8 they can use to try to open this source file, just in case it was updated, or in case the CP8 file upgrade process manages to open the file?

If absolutely nothing else, make a copy of the source file and rename the extension to .zip.

Open that .zip and you'll at least see a variety of assets within, which can be helpful if this needs to be rebuilt.

[Gray Susan]

Thanks I tried to open it with CP9 and got the same error messages.  I'll pass along your suggestions for them to try.