Can't Preview or Publish

New Here ,
Nov 13, 2020 Nov 13, 2020

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I am unable to preview or publish (HTML) responsive Captivate v11.5.1 projects. I am using Windows 10 and tried all browsers with no luck. Additionally, I have cleared Captivate's cache and rebooted.

 

Cap_preview_stall.JPGCap_preview-html_error.JPG

 

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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Any reason why you did not update to 11.5.5.553?

Did you clean the Preferences? 

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Yes, upgraded and cleaned Preferences. Still no dice.

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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There may be a conflict with another application on your system, or a dll file which has been corrupted by some update. Do you run Captivate with 'Run as Administrator' feature?

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