Can't retrieve files from Captivate

[Arls]

Hi!  I have been creating quizzes on Adobe Captivate 9.  When I try to Open files, it does not allow me to open it.  I always get an advisory saying it cannot be opened because it might be opened already or file is corrupted.

What can I do to open files that have been saved?

Thank you!

[Lilybiri]

Do you clear the cache regularly? Did you try to clean the Preferences?

[RodWard]

In addition to Lilybiri's questions I would also like to know where you are saving these project files.  Are you saving them to a local folder on your PC or to a network drive somewhere?  

[Oliver05]

Hello Rodward and Lilybri, 

I experience the same problem.

However, I tried to follow the instructions https://helpx.adobe.com/captivate/kb/opening-corrupted-captivate-project.html#:~:text=The%20new%20ut... here, but still, the project won't open.  😞 

Should I need to clear the cache file?

I'm saving the files on my PC. 

[RodWard]

Do NOT clear your cache just yet.  You may need it to recreate the CPTX file.

Here are some suggested ways to resurrect corrupted projects:

https://infosemantics.com.au/how-to-recover-corrupted-adobe-captivate-projects/