Highlighted

Can't retrieve files from Captivate

New Here ,
Apr 29, 2020

Copy link to clipboard

Copied

Hi!  I have been creating quizzes on Adobe Captivate 9.  When I try to Open files, it does not allow me to open it.  I always get an advisory saying it cannot be opened because it might be opened already or file is corrupted.

What can I do to open files that have been saved?

Thank you!

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can't retrieve files from Captivate

New Here ,
Apr 29, 2020

Copy link to clipboard

Copied

Hi!  I have been creating quizzes on Adobe Captivate 9.  When I try to Open files, it does not allow me to open it.  I always get an advisory saying it cannot be opened because it might be opened already or file is corrupted.

What can I do to open files that have been saved?

Thank you!

Views

76

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 29, 2020 0
Most Valuable Participant ,
Apr 29, 2020

Copy link to clipboard

Copied

Do you clear the cache regularly? Did you try to clean the Preferences?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2020 0
Adobe Community Professional ,
Apr 29, 2020

Copy link to clipboard

Copied

In addition to Lilybiri's questions I would also like to know where you are saving these project files.  Are you saving them to a local folder on your PC or to a network drive somewhere?  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2020 0
Community Beginner ,
Aug 24, 2020

Copy link to clipboard

Copied

Hello Rodward and Lilybri, 

 

I experience the same problem.

However, I tried to follow the instructions https://helpx.adobe.com/captivate/kb/opening-corrupted-captivate-project.html#:~:text=The%20new%20ut... here, but still, the project won't open.  😞 

 

Should I need to clear the cache file?

I'm saving the files on my PC. 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 24, 2020 0
RodWard LATEST
Adobe Community Professional ,
Aug 24, 2020

Copy link to clipboard

Copied

Do NOT clear your cache just yet.  You may need it to recreate the CPTX file.

 

Here are some suggested ways to resurrect corrupted projects:

https://infosemantics.com.au/how-to-recover-corrupted-adobe-captivate-projects/

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 24, 2020 0