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Can't select Eyedropper in Captivate 2019

Community Beginner ,
Sep 13, 2020

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I feel like I've got to be missing something, but I cannot for the life of me figure out how to select the eyedropper tool in the character color picker area. All three of the pallette icons to the left of it are selectable and respond accordingly, but although the square shows around the eyedropper when I hover over it and click, the eyedropper cursor never appears. Very frustrating, and I'm almost certain I've used it before in the short time I've been learning Captivate 2019. Sorry if I'm missing something really obvious, and thanks in advance for any advice!  Cheers, ~Scotty

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Can't select Eyedropper in Captivate 2019

Community Beginner ,
Sep 13, 2020

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I feel like I've got to be missing something, but I cannot for the life of me figure out how to select the eyedropper tool in the character color picker area. All three of the pallette icons to the left of it are selectable and respond accordingly, but although the square shows around the eyedropper when I hover over it and click, the eyedropper cursor never appears. Very frustrating, and I'm almost certain I've used it before in the short time I've been learning Captivate 2019. Sorry if I'm missing something really obvious, and thanks in advance for any advice!  Cheers, ~Scotty

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Adobe Community Professional ,
Sep 13, 2020

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Not sure what problem you are running into this situation. When something isn't working right in Adobe Captivate I usually try resetting it using these steps: https://youtu.be/WFc6ADSHQUY

Paul Wilson, CTDP | https://captivateteacher.com
Reinstalling Adobe Captivate when it doesn't work can take the better part of an hour, especially if you need to download the installation files from Adobe. ...

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Community Beginner ,
Sep 13, 2020

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Thank you Paul... it seems like a weird bug, and I've encoutered a couple of others as I am going through my tutorial course, so I've already had a mind to do a hard reset of Captivate once I'm finished with that and on to my own projects. So that link is exactly what I was going to need to know, and I appreciate it greatly! Cheers, ~Scotty

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Adobe Community Professional ,
Sep 13, 2020

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You're welcome.

Paul Wilson, CTDP | https://captivateteacher.com

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