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Can't start new project

New Here ,
Apr 06, 2019 Apr 06, 2019

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I started a free trial, but I can't figure out how to open it and start a project. I received the email saying my trial has started but there is no link or anything. How do I proceed?? What page am I supposed to be on to start a project?

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Community Expert ,
Apr 06, 2019 Apr 06, 2019

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Did you download and install Captivate yet?

Do you have an Adobe ID yet/

After installing Captivate you will need to be logged in with your Adobe ID.

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Community Expert ,
Apr 06, 2019 Apr 06, 2019

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Afer you downloaded the intallation files, did you install? You will be asked to have the downloaded folder unzipped and installation starts. A launch icon will be installed. Are you on Windows or Mac?

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New Here ,
Apr 10, 2019 Apr 10, 2019

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Go to the location on your system you downloaded the file to.

Look for the file labeled "Adobe Captivate 2019". This might be a zipped file. If so, extract all items to the location of your choice.

Once it opens, there will be another file labeled "Adobe Captivate 2019"

Open it and launch the "Set-up" file.

Ensure you have your Adobe ID available as you will need it as part of the set-up process.

In order to start a project, once Captivate has launched you will receive a splash screen that provides some generic choices to get you started. I recommend you use one of the starter tutorials here;

https://elearning.adobe.com/?p=23187

Good Luck!

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