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Cannot add 360 video in VR project in Captivate 2019

Community Beginner ,
Sep 03, 2018

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Hi all,

I recently installed Captivate 2019 and tried creating my first VR project, but I don't have the option to add 360 videos or images to the slide. It's just a blank white background. Any ideas?

2018-09-04 09_04_12-untitled1.cptx.png

Cheers,

Lloyd

Correct answer by LloydWilson | Community Beginner

With Adobe's help in diagnosing the issue, the problems seems to be with the display drivers being used on my Targus docking station which I use to connect to external monitors.

At the moment, the only solution is to not use the docking station and work directly off my laptop.

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Cannot add 360 video in VR project in Captivate 2019

Community Beginner ,
Sep 03, 2018

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Hi all,

I recently installed Captivate 2019 and tried creating my first VR project, but I don't have the option to add 360 videos or images to the slide. It's just a blank white background. Any ideas?

2018-09-04 09_04_12-untitled1.cptx.png

Cheers,

Lloyd

Correct answer by LloydWilson | Community Beginner

With Adobe's help in diagnosing the issue, the problems seems to be with the display drivers being used on my Targus docking station which I use to connect to external monitors.

At the moment, the only solution is to not use the docking station and work directly off my laptop.

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Sep 03, 2018 0
Adobe Community Professional ,
Sep 03, 2018

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You cannot add 360 images or video to this type of slide. Click the Slides Plus icon on the toolbar and select 360 slide. Once a 360 slide is added you can click the plus icon in the middle of the screen to add a 360 image or video.

Watch this video to learn more:

Captivate 2019 - Virtual Reality Projects https://youtu.be/RBLs6jEmIGc

Paul Wilson, CTDP | https://captivateteacher.com

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Sep 03, 2018 2
Community Beginner ,
Sep 03, 2018

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Cheers for the response, Paul. That is a 360 slide in my screenshot - you can see the VR icon in the filmstrip and the Guided/Exploratory options in the properties.

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Sep 03, 2018 0
Community Beginner ,
Dec 05, 2018

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Hi Paul,

Great youtubes by the way.  I know what the answer is for this question, but I was hoping against hope you would have something different to say. Adobe Captivate 2019 does not have the ability for me to insert a 360 video into a project.  Just a 360 static photo which is useful of course, but to have a 360 video with moving pictures in a project is better.

Do you know what Adobe's roadmap is for this incorporation?

Thank You

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Dec 05, 2018 0
Most Valuable Participant ,
Dec 06, 2018

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Have been exploring both 360 Image and video in CP2019 and it worked fine. It is already incorporated. Read the result of my exploratino in:

Timeline for 360 slides (static/video) - Captivate blog

This proves thr sentence is not correct: '"dobe Captivate 2019 does not have the ability for me to insert a 360 video into a project"

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Dec 06, 2018 1
Adobe Community Professional ,
Dec 06, 2018

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Adobe never gives out a road map for any of their enhancements.  They USED to ask the community what WE wanted to see added to the product, but that never happens now.

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Dec 06, 2018 0
Community Beginner ,
Dec 06, 2018

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Hello Lily, thank you so much for your support with this. I have tried to add a 360 video to my 360 video project, however when I click on the white space (stage) where the Add 360 image / video title is, and find my 360 video file and click 'open'.  Nothing happens.  There is no media that shows.  To test the method, when I select a 360 (jpeg file), it works fine.

Still not getting anywhere.  Any help would be appreciated.

Thank you

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Dec 06, 2018 0
Community Beginner ,
Dec 06, 2018

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Hello Lily, I have solved or should I say the adobe forum solved my issue.  I did another keyword search and read a different forum thread. It said to convert the file to (H.264) which I did and it worked.

Thank you for taking the time to respond and try to help.

Kim

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Dec 06, 2018 1
Most Valuable Participant ,
Dec 07, 2018

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My next question would have been indeed to check the format, or to send you one of my  360 video which I used while exploring. I suspected a problem with the format you used for the video.

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Dec 07, 2018 0
Community Beginner ,
Dec 08, 2018

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Hi Lily,

Thanks again. These things are a process of elimination. All good now.

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Dec 08, 2018 0
Adobe Community Professional ,
Dec 08, 2018

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No roadmap required. I can do this right now.

Paul Wilson, CTDP | https://captivateteacher.com

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Dec 08, 2018 0
Adobe Employee ,
Sep 03, 2018

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Seems like node.js was not able to start properly on your system Lloyd.. which is required for 360 slides to appear with add background.

Can you delete all instances of running node.js from allowed programs in firewall settings and re-lauch captivate.

If you need help in how to achieve that, please drop a mail to captivatehelp@adobe.com and will guide you further.

 

Thanks,

Aditya

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Sep 03, 2018 1
Community Beginner ,
Sep 20, 2018

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With Adobe's help in diagnosing the issue, the problems seems to be with the display drivers being used on my Targus docking station which I use to connect to external monitors.

At the moment, the only solution is to not use the docking station and work directly off my laptop.

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Sep 20, 2018 1
Adobe Employee ,
Sep 21, 2018

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 I have also put an FAQ for others facing such kind of issue:

 https://elearning.adobe.com/2018/09/not-able-see-add-360-image-video-icon-360-slide-check-required-g...

Anyone facing such issue can refer to this blog(FAQ).

Regards,

Aditya

Captivate Engineering Team

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Sep 21, 2018 0
Community Beginner ,
Oct 15, 2018

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Thank you LLoyd for the information. That is in fact the origin to my problem. I have a Toshiba dynadock docking station and disconnecting from it solved my problem.

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Oct 15, 2018 0