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Cannot import the selected file. Refer to the documentation........

New Here ,
Nov 03, 2015

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Hello all,

Very basic knowledge on Adobe products so please bare with me!. We have deployed Adobe Captivate v8 to our users for testing and when they try to take a PPTX file and turn it into an interactive e-learning lesson it fails with the message:

"Cannot import the selected file. Refer to the documentation to ensure that you have installed the correct version of microsoft office"

We have Microsoft Office 2010 SP2 (x86) installed before we installed Adobe Captivate 8. We have tested and this works if the user uses a PPT file (2003 / 2007 Compatible file) which is a workaround but not ideal as they then lose the 2010 functionality!.

Can someone confirm that Captivate 8 supports Office 2010, or is this exactly why we are experiencing this issue?

Does V9 support Office 2010 if this is the case as if a patch doesnt resolve this issue then we may need to recommend to the customer to go with V9 of the product. One thing is that we are using Office 32 bit with 64bit Captivate but the fact this works with legacy PPT i doubt its this thats causing the issue.

Thanks!

ChrisW

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

As far as I have seen, Captivate 9 doesn't handle this any better than Captivate 8.  But you can verify for yourself by downloading and installing the Cp9 trial version and seeing if that will import your PPTX.

A couple of other suggestions for you:

  • Make sure you are launching Captivate (whichever version) using the Run As Administrator command.
  • Also set PowerPoint to be launched using Run As Administrator.
  • Don't try to import a huge PPT or PPTX.  Do your tests on something small, say about 10 or 20 slides.  This will alleviate the issue if what you're really running into is a PC resources issue.
  • Test with very plain PPTs.  Captivate imports can trip over certain objects embedded in PPT slides.  So just have images, text, and nothing else in your test PPT.

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Cannot import the selected file. Refer to the documentation........

New Here ,
Nov 03, 2015

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Hello all,

Very basic knowledge on Adobe products so please bare with me!. We have deployed Adobe Captivate v8 to our users for testing and when they try to take a PPTX file and turn it into an interactive e-learning lesson it fails with the message:

"Cannot import the selected file. Refer to the documentation to ensure that you have installed the correct version of microsoft office"

We have Microsoft Office 2010 SP2 (x86) installed before we installed Adobe Captivate 8. We have tested and this works if the user uses a PPT file (2003 / 2007 Compatible file) which is a workaround but not ideal as they then lose the 2010 functionality!.

Can someone confirm that Captivate 8 supports Office 2010, or is this exactly why we are experiencing this issue?

Does V9 support Office 2010 if this is the case as if a patch doesnt resolve this issue then we may need to recommend to the customer to go with V9 of the product. One thing is that we are using Office 32 bit with 64bit Captivate but the fact this works with legacy PPT i doubt its this thats causing the issue.

Thanks!

ChrisW

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

As far as I have seen, Captivate 9 doesn't handle this any better than Captivate 8.  But you can verify for yourself by downloading and installing the Cp9 trial version and seeing if that will import your PPTX.

A couple of other suggestions for you:

  • Make sure you are launching Captivate (whichever version) using the Run As Administrator command.
  • Also set PowerPoint to be launched using Run As Administrator.
  • Don't try to import a huge PPT or PPTX.  Do your tests on something small, say about 10 or 20 slides.  This will alleviate the issue if what you're really running into is a PC resources issue.
  • Test with very plain PPTs.  Captivate imports can trip over certain objects embedded in PPT slides.  So just have images, text, and nothing else in your test PPT.

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Adobe Community Professional ,
Nov 03, 2015

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Use the PPT workaround.  When your PPT gets into Captivate it's going to get converted into an SWF which in most cases will be little more than a background graphic, so it's not much difference whether it started as a PPT or a PPTX.

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New Here ,
Nov 03, 2015

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Thanks Rod, so can you confirm this is an issue with this version of Captivate then? Only ask because i need to go back to the customer (as we package their apps) and let them know and provide options. For example does this work in V9 if they so wanted to go that route?

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Adobe Community Professional ,
Nov 03, 2015

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As far as I have seen, Captivate 9 doesn't handle this any better than Captivate 8.  But you can verify for yourself by downloading and installing the Cp9 trial version and seeing if that will import your PPTX.

A couple of other suggestions for you:

  • Make sure you are launching Captivate (whichever version) using the Run As Administrator command.
  • Also set PowerPoint to be launched using Run As Administrator.
  • Don't try to import a huge PPT or PPTX.  Do your tests on something small, say about 10 or 20 slides.  This will alleviate the issue if what you're really running into is a PC resources issue.
  • Test with very plain PPTs.  Captivate imports can trip over certain objects embedded in PPT slides.  So just have images, text, and nothing else in your test PPT.

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New Here ,
Nov 04, 2015

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Thanks alot Rod, really appreciated,

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New Here ,
Jan 20, 2020

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I moved my question to a new post. Please ignore.

 

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